Job Description

Department: Technology Operations
Position covered by the Collective Agreement with USW Local 4120
Temporary full-time from 10/27/2025 to 10/27/2026
Temporary Absence of the Regular Incumbent
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Duties and Responsibilities
Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service.
Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services.
Requirements

• Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered.
• Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment
• Experience providing hardware support for Dell and other desktop and laptop systems, including troubleshooting, repairs, and lifecycle maintenance.
• Previous IT support experience gained within an IT service desk environment
• Familiarity and experience in the use of endpoint computing support tools such as Microsoft MECM, Intune, JAMF would be an advantage

Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage
Employee Type: Cover
Position Number: 10683017
Classification: USW, Local 4120 Salary: Band 5
At the University of Guelph, fostering a is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.
Posting Date: 09/30/2025
Closing Date: 10/07/2025

Skills Required