Job Description

Looking for a great opportunity to work in Canada's largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!
Dilawri life is full of excitement, for a glimpse into the road ahead.
Dilawri Auto Group of Companies is looking to fill the role of IT Service Desk for their Regional Team.
Reporting to the Regional IT Team Lead, the position is primarily responsible for providing hardware and software support to end users via email, in person, phone or remote. A minimum of 1 years' experience is required. Respond to Support Requests from staff via phone, E-mail, or Ticketing System
Tasks Related to Helpdesk:
xc2xb7 Provide first-level technical support for hardware, software and network-related system
xc2xb7 Setup user accounts in Azure AD
xc2xb7 Log and monitor support tickets and escalating issues when necessary
xc2xb7 Unlock user accounts and resetting passwords for users
xc2xb7 Maintain careful and accurate inventory lists of all IT equipment

• Set up workstations, monitors and other hardware peripherals for users

xc2xb7 Conduct desk moves for staff when required
xc2xb7 Set up VPN for users
xc2xb7 Submit hardware and software requests to management
xc2xb7 Provide end-user hardware support for Windows, Mac, Desktops, Laptops, printers, VoIP phones, smartphones etc.
xc2xb7 Contact third parties as needed to resolve issues

• Provide on-boarding and off-boarding changes to user access for new and departing users
• Troubleshooting and repairing Windows applications such as Outlook, Word, Excel, O365, etc.

xc2xb7 Image and deploy workstations for dealerships
xc2xb7 Repair, replace and upgrade Laptops and Desktops parts
xc2xb7 Maintain an accurate record of invoices and receipts related to IT purchases
xc2xb7 Order ink cartridges and supplies as and when required
Software Systems
xc2xb7 Select, propose, install, upgrade, configure support, back up, and recover lost data for all
systems through the dealer group
xc2xb7 Work with department managers, dealership staff and software vendors to keep all systems current and operational at all times
xc2xb7 Install, upgrade and maintain all security software such as antivirus and network firewalls
Dealer Communication Systems (DCS):
xc2xb7 Support and maintain the DCS systems of all dealers in coordination with DMS vendors; CDK, ADP, Reynolds & Reynolds
xc2xb7 Work with Regional Management on any major changes to any DCS
xc2xb7 Work with IT Department to keep all servers and lines operational (secondary duty)
Telephone Network Systems:
xc2xb7 Troubleshoot and support telephone network systems
xc2xb7 Work with all telephone companies on installation, repair, maintenance and billing as required
Video Security:
xc2xb7 Maintain and support all video security and surveillance systems whether video or PC based
xc2xb7 Work with all department managers as required
New Technology
xc2xb7 Keep up to date on all new technology as it applies to our operations (Trade Shows, Industry Conferences, etc.)
Training
xc2xb7 Train staff on usage of hardware and software as required
xc2xb7 Keep up to date with accreditations and industry training requirements
Email:
xc2xb7 Set up, test and maintain all domain-based email addresses for all dealerships, departments and staff members that require an email addresses
xc2xb7 Work with service providers to ensure all email servers are operational at all times
Domain Name Server (DNS):
xc2xb7 Plan any server changes to ensure that no interruption to service is experienced
xc2xb7 Secure purchase and maintain all domain names
Security:
xc2xb7 Set-up employee usage software and firewalls to contain unwanted or fraudulent Internet usage
xc2xb7 Install and update any required antivirus software/hardware to protect all systems
E-commerce
xc2xb7 Support department managers in all Business-to-Business (B2B) and Business-to-Customer (B2C) communications through internal chat or email
xc2xb7 Attend IT meetings, as required
xc2xb7 Maintain professional appearance at all times
xc2xb7 Perform other tasks, based on Management requirements and instructions
General Accountabilities
xc2xb7 Follow established company policies and procedures
xc2xb7 Provide professional customer service and employee support
xc2xb7 Maintain composure and work effectively in a fast-paced environment
xc2xb7 Follow Health & Safety Program and observe provincial Occupational Health & Safety regulations
xc2xb7 Participate in meetings and all training, as required
Education
xc2xb7 University Degree or College Diploma in IT field, or equivalent experience
Skills
xc2xb7 Strong technical skill
xc2xb7 Strong troubleshooting skill
xc2xb7 Strong communications skills
xc2xb7 Creativity and problem-solving
xc2xb7 Ability to work in a team environment to achieve common goals
xc2xb7 Effective written and oral communication skills
xc2xb7 Ability to take ownership of problems with a positive attitude and bring them to completion
xc2xb7 Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
xc2xb7 Organizational ability and attention to detail
Experience
xc2xb7 Minimum two (2) years in a technical service role
xc2xb7 One (1) year experience deskside support service; installing and troubleshooting
Dealership experience preferred
Required License(s) and/or Certifications(s)
Industry related training and certification as required
Advantages of the Dilawri Lifestyle

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada's largest automotive group with 75 + franchised dealerships representing 35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, and British Columbia and Washington D.C. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.
Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.
Go to our website to see more about our company and the many reasons why you will want to work for us!
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.
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Dilawri Group of Companies - BC Region
Department
IT
Employment Type
Full Time
Pay
$45,000.00
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