Job Description

Job Title: IT Service Desk Coordinator (Full-Time)
Work Hours: Normal hours of work are thirty-five (35) hours per week.
Wage: The annual salary range is $67,067.00 to $81,481.40 ($36.85 to $44.77 per hour).
Anticipated Start Date: November 2025
Applications will be accepted until Monday, October 20, 2025 at 4:00 p.m.
Location: Collingwood, ON
IT Service Desk Coordinator (Full-Time)
Job #: 2025-40
Job Type: Permanent Full-Time
A career at the Town of Collingwood is more than a job; it's a pathway to thrive. Here, you'll be part of a leading-edge team working together to provide excellent services, progressive and accountable decision-making, collaboration and advocacy based on our values of leadership, integrity, respect, excellence, and financial stewardship.
If this resonates with you and you're passionate about creating meaningful community impact, then read on!
The Opportunity
Reporting to the Manager, Information Technology (IT) Services, the IT Service Desk Coordinator provides first level troubleshooting, support, maintenance and customer service to staff. The position works closely with the IT Systems Administrator to resolve most software and hardware related problems and assists the division with special projects as required.
What You Will Do

• Provide Level 1 service desk support including hardware, software, and peripherals' support with some exposure to telephony, building security systems and access control systems. Respond to end user requests for service, through email, phone and help desk ticketing system. Communicate incident status and resolution and/or escalate as required.
• Set up and configuration of new equipment and related hardware upgrades including desktops/laptops, tablets, desk phones, cellular phones, printers, networking, servers, and storage.
• Assist with day-to-day upkeep of Microsoft Active Directory and user account management in all software applications. Maintain endpoint protection software.
• Ongoing day-to-day upkeep of Microsoft 365 services.
• Assist with software migration projects and provide support for issues arising from technology upgrades.
• Liaise with various software support vendors and coordinate hardware warranty repairs with appropriate vendors.
• Assist with Employee onboarding process including the coordination of hardware procurement, new staff orientations and training.
• Develop, update and improve service desk procedures and documentation as required. Assist the division with creating and updating policies as required.

Qualifications: Skills and Experience

• Three (3) years demonstrated experience in the IT field providing end-user technical support. Demonstrated experience administrating a Microsoft 365 environment is essential including User Administration, Exchange, Intune, Identity and SharePoint.
• Demonstrated experience administrating Microsoft Active Directory, Group Policy, Windows Server Update Services and other associated Microsoft technologies. Knowledge of ITIL and IT Service Management best practices is an asset.
• Excellent administrative, communication, interpersonal, organizational, time management, and public relations skills, together with the ability to use tact and discretion and to deal courteously and effectively with the public and fellow staff members. Ability to communicate effectively and provide training to users with varying levels of computer understanding.
• Ability to multi-task, cope with interruptions and work under pressure to meet multiple deadlines, exercise discretion and good judgment particularly when handling highly confidential/sensitive information. Possess a high level of initiative and personal integrity.
• Experience with Municipal Software (e.g., Microsoft Great Plains, Work tech, Cityview, PerfectMind) and GIS software would be an asset. Experience with PBX phone systems, cellular technology and structured cabling would be an asset.

Qualifications

• Post-secondary education in IT or related discipline.
• Valid Class "G" driver's license and current Driver's Abstract with results satisfactory to the employer. Ability and willingness to travel within the community as required.
• Possess a current Criminal Record & Judicial Matters Check (Level 2) with results satisfactory to the employer, and a valid standard first aid & CPR/AED Level C certification (or willing to obtain).

Employer: Town of Collingwood
How to Apply: To review the full job description and learn how to apply, please visit the Town of Collingwood website:
Date Posted: October 7, 2025 Posting Expires: October 20, 2025
*This posting has been provided by an external Employer.

Skills Required