Job Description

Emerson Canada has an IT Support position within North America Enterprise IT Team which the IT Service Delivery Analyst will be an integral part of. This team supports the IT and Telecommunications Infrastructure for specified areas/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. Onsite support, working closely with centrally provided IT services including design, operations, and service desk to meet the agreed service levels. Building the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

As an IT Service Delivery Specialist, you will

• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
• Follow and enforce Emerson policies regarding IT management, security, standards, and procedures
• Assists users with business proposal generation, regarding our standards and policies
• Ensure optimum support for end-users at all times within agreed service levels
• Ensure that relevant IT documentation is maintained and up to date
• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
• Support and maintain the IT Infrastructure systems and data access - to be managed in collaboration with Service Desk
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
• Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing
• Support and maintain the IT Infrastructure audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure or Divisional Applications)
• Uses the helpdesk as the central point for all IT issues and service requests
• Establish good working relationship with users and other sources of support and assistance
• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Who You Are: You understand the importance and interdependence of internal customer relationships. You partner with others to get work done. You manage uncertainty with confidence. You provide calmness and productivity, even when things are unclear. You display a can-do attitude.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• College/University degree in a related field or experience may be considered in lieu of formal education
• 3+ years' experience within a general IT environment
• Previous experience in supporting clients, servers, communication equipment
• Microsoft Windows Operating Systems 7 - 10
• Flexible towards working hours for maintenance activities
• Authorized to work in Canada without sponsorship now or in the future.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• Cisco networking knowledge
• VMware ESXi / VCenter knowledge
• Windows Server 2008/2012/2016
• Cisco networking knowledge
• CITRIX; MS Remote Access
• IP networking administration and services including DNS, DHCP
• Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
• Active Directory, GPO & policy design and support
• Availability to travel 10% of the time

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values--integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation--inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.