Job Description

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience with Desktop and Network and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a IT Service Delivery Analyst- Network Planning to provide support for network and telecom systems. Reporting to the AVP- IT Operations.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

What you will do -

Provide Support for Network admin, LAN and Wi-Fi, applications and desktop.

Manage and report on service level agreements (SLAs).

Directs support of specified SME systems.

Network SME: Proper training, certification on the specific system(s)

Telecom SME: Proper training, certification or commensuract experience on the specific system(s)

General support for any/all project activities with network and telecom. This includes supporting the design, development,
documentation, implementation and operation of the network and telecom systems, including prototypes into the
production environment.

Completes assigned tasks on time and predictably. Prioritizes among assigned tasks and organizes activities for optimal
outcome.

Communicates effectively both in writing and verbally with team and customers, producing clear and well-written system
and procedure documentation.

Accomplishes individual goals, while working effectively in team environments.

Extended Hours during Peak Periods/Shift Work/Holiday Work, as required.

Tier 3 level support for issue and problem management capacity management, including planning, budgeting and execution.

System monitoring for proper performance (KPIs).

System reports of performance (KPIs), SLAs, issues and projects.

Vendor management, including full contract activity.
support to the director.

Provide direct support for all related budget management for annual maintenance and refresh.
upgrades for the specific technologies.

Complex, advanced MACs/upgrades/patches with special emphasis on proper
security patches.

Support expansion and change activities for project related activities, including gathering, documenting
and validating customer requirements.

Provide recommendations for system process improvements, including business case development.

Business Accountabilities -

Adhere to budgets in own area of IT, and monitor, review and update financial information (including vendor management
where necessary), in order to identify any anomalies or discrepancies and ensure management has access to up to date and
accurate information.

Review and analyze IT project performance using standard reporting tools and highlight discrepancies against plan.

Undertake investigations and inspections of IT data, processes, practices and incidents in accordance with established procedure to identify potential or actual compliance issues and recommend appropriate action.

Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in
order to support the decision-making process in own area of IT.

Assess and evaluate IT business processes in order to identify opportunities for improvement.

Investigate and assess internal client technical issues related to assigned software and hardware systems and manage each case to a successful resolution, working in conjunction with IT colleagues and directly with internal customers where necessary.

Provide technical expertise on aspects of the organization\'s IT infrastructure / software applications / architecture / audio and video and support to internal customers, advise them of appropriate actions to fulfill procedural and regulatory requirements or solve.
immediate problems.

Input into project planning to ensure that requirements of own area of IT (service management/ architecture / risk & security) are properly addressed in projects, and project delivery is implemented correctly in own area in conjunction with BC&IT colleagues.

Follow defined security policies and guidelines to ensure information security and highlight any potential discrepancy.

Document outages, errors and any other customer or service issues, administer actions to resolve service problems and perform incident, problem and escalation management for own area of responsibility.

Job Qualifications

What you will bring to the table:

Required:

Bachelor\'s Degree and 5 or more years of experience in the Network Support and Desktop support area.

OR

High School Diploma or Equivalent and 5 or more years of experience in the Network and Desktop support area.

Preferred:

Strong verbal and written communication skills in English.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees\' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto\'s Top Employers and to have received Insurance Business Canada\'s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals\' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500\xc2\xae. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers\' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada\'s commitment to diversity and accessibility please . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd\'s recruitment management system, please email your request to have your job profile deleted from the system by clicking . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

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