Job Description

Work arrangement: (Hybrid) 2 days in office -Tuesdays and Wednesdays
Contract Duration: 1 year
Possibility of extension & conversion to FTE? -Yes / possible
Schedule Hours: 9am-5pm Monday-Friday -OT possible
Reason to bring resources: Mat leave replacement
Story Behind the Need
Business group: The Global Identity & Access Management (GIAM), Engineering team is responsible for the integration of our established security controls pertaining to Identity and Access.
The IAM Senior Associate Application and Infrastructure Operations role is responsible for ensuring robust security and effective access control within the organization. In this role, you will support the implementation and maintenance of (IAM) processes, upholding compliance with security policies, and resolving access-related issues. Key responsibilities include overseeing code deployments outside regular business hours, serving as the primary escalation contact during pager duty, and collaborating with multiple teams to facilitate secure and efficient access to resources.
Candidate Requirements/Must Have Skills:

• Minimum of 10 years of hands-on experience supporting IAM operations systems and access control processes in enterprise environments.
• 3- 5 years of hands-on experience with enterprise-grade IAM tools such as SailPoint IdentityIQ, Active Directory, LDAP, and Privileged Access Management (PAM) solutions.
• Experience in utilizing ServiceNow as a platform for ITSM operations, including Incident, Problem, and Change Management modules.

Nice-To-Have Skills:

• Demonstrated experience in software development or scripting (e.G., Python, PowerShell, Java) to support IAM automation, integration, and customization efforts.
• Familiarity with security standards and regulations (e.G., NIST, GDPR, HIPAA).

Soft Skills:

• Self-starter that actively engages issues seeking resolution, ability to meet dynamic changes on prioritization
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Degrees or certifications:

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).

Best vs average candidate
The best candidate is someone who brings the right attitude and personality, someone naturally curious, proactive, and eager to jump in, learn fast, and take ownership. Beyond technical skills, they show genuine enthusiasm for IAM, adapt quickly to new tools and processes, communicate with clarity and positivity, and approach challenges with a problem-solving mindset. Someone who is always documenting properly will stand out.
Candidate review and selection:
1st round -hiring manager and a senior manager -60 -90 min -MS Teams video call -previous experience and technical questions.
***NOTE: *** will review any requests for accommodations put forward by Suppliers***

Skills Required