Job Description

The main role of the Capital Markets IT Department is to support the IT ecosystem for Desjardins Group's capital markets business sector. We ensure the ongoing operation of IT systems related to this sector's operations, assist business partners with strategic technology development decisions, and help upgrade Desjardins Group's IT systems. Given the criticality level of the systems in use--which our team is responsible for--we need to be forward-thinking, put in place the best development methods and rely on cutting-edge technology. If you're looking for this type of environment, you've come to the right place. The person in this role will mainly ensure that things are running smoothly and that necessary support is provided for our application portfolio in non-production areas. This will allow our agile squads to use these environments and complete the necessary rollouts and tests before the production releases. More specifically, you will be required to:
Respond to incidents: You're responsible for end-to-end IT incident management, from initial notification to final resolution. You must respond quickly and effectively to minimize the impact on end-users and to maintain system availability.
Coordinate technical teams: You must coordinate technical teams to respond to incidents in a timely and effective manner. This can include internal or external teams.
Assess incidents: You're responsible for assessing incidents (with help from the ARC) to determine the impact on end-users and systems. You must also help identify root causes and trends to prevent future incidents.
Manage communication: You're responsible for communicating with collaborators, including end-users, technical teams, managers and clients. You must provide regular updates on the status of incidents and manage collaborator expectations.
Improve processes: You must work closely with technical teams to improve processes and incident management procedures. This may include identifying new tools and technologies, training teams and optimizing existing processes.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What you bring to the table
Bachelor's degree in a related field
A minimum of four years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning
#LI-Hybrid
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family Information technology (FG)
Unposting Date 2025-11-12

Skills Required