Job Description

Come Work With Us.

Kootenay Computer delivers exceptional technical expertise and problem-solving by continuously learning, innovating, collaborating as a team, and staying deeply committed to our clients' success.

We take a proactive, technology-driven approach to supporting our clients, backed by exceptional service. Our recommendations are focused on saving time and reducing costs while delivering reliable, high-performance infrastructure that consistently supports our clients' business objectives.

We are committed to open communication across the organization, maintaining a true open-door environment and actively engaging our team in key decisions.

We are deeply committed to the success of our team members. The innovation and creativity they bring drive our continued growth and achievement. Collaboration is not just a value -- it is how we operate and how we build success. We actively invest in developing our people, empowering them to advance and supporting them at every stage of their professional journey.

Is this you?

You are a technology enthusiast who genuinely enjoys working with people and has a strong passion for customer service -- a combination that naturally defines your approach to work. You are energized by cutting-edge technology and find excitement in learning and working with innovative tools and solutions.

You thrive in a continuous growth environment, enjoy project-based work, and take ownership of your professional development. You take pride in resolving customer issues efficiently, following through to ensure satisfaction, and building strong, lasting relationships with both clients and colleagues.

You are motivated by removing the complexity and stress of IT for your clients, knowing your work enables them to stay focused on their core business. In collaborative environments, you excel by contributing ideas, bringing them to life, and creating meaningful impact for your team and clients.

We are looking for - IT Professional

Duties and Responsibilities

Maintain user uptime and computing experience through remote and onsite maintenance Problem solving IT related issues - determine solutions and maintain contact with clients during the resolution process. Analyze client's IT requirements and work with Solutions Architects to deliver appropriate on-premises and/or cloud-based solutions. Growing and developing client relation through exceptional customer service Installation, maintenance, and support of desktop systems, notebooks, tablets, printers, network equipment, etc. Maintenance and support of Windows Servers Audit and document client's IT environment, equipment, software, processes, and procedures. Setup Hosted Cloud services (ie, SaaS and IaaS) and provide support Client onboarding Ability to work after hours or on weekends when required

Core Competencies

Strong troubleshooting and problem-solving abilities Strong interpersonal and communication skills Strong planning, organizing, and time management skills with excellent attention to detail Ability to work effectively under pressure Customer service orientated Dependability and punctuality Goal and results-oriented Professional and articulate Commitment to self-development and to the team A valid driver's license Highly motivated to succeed Committed to continuous education and personal development

Education

Microsoft Certified Professional - (Required or must be actively working towards this certification) Technical diploma or degree

Experience Required

A minimum of three years of experience installing, maintaining, troubleshooting, and supporting the following is essential: Windows Servers Virtualization Technologies - Hyper-V, VMware Microsoft Exchange Server Linux / Unix experience Windows Clients - Windows 7/8/10/11 Microsoft 365 Administration Antivirus and related security products Backup systems Firewall Administration and deployment Networking technologies (TCP/IP, Routing, Firewall technologies, switch technologies and VLAN etc) Remote Desktop Services (Terminal Services) Active Directory, Group Policy, DNS, DHCP UPS Technologies Experience in the following is an asset Have worked with previous MSP Mac O/S Security products Sharepoint Services Network Management systems Disaster Recovery and High availability solutions Microsoft Azure Microsoft 365
We offer an attractive compensation package, including salary, vacation, and personal days

Job Types: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

Work Location: In person