Job Description

IT Operations & Content Specialist

Job Summary

Beam Radiology is seeking a motivated and technically-minded Technical Operations & Content Specialist to join our team. This is an excellent entry-level hybrid role combining essential application support with specialized clinical content design.

The successful candidate will use strong logical and technical aptitude to optimize clinical workflows and provide first-rate support. We are looking for a recent technical graduate (0-2 years of experience) who possesses a passion for process improvement and a high degree of organization.

Key Responsibilities

Clinical Content Design & Implementation: Create, review, and edit clinical worksheets, protocols, and documentation templates within a logic-based application, ensuring meticulous accuracy and attention to detail. Workflow Optimization & Analysis: Logically dissect and map clinical workflows. Gather requirements directly from clinical staff and technologists to identify and implement technical changes that improve overall clinical efficiency. Application Support & Troubleshooting: Provide direct technical and application support to end-users via phone and email. Client Training: Deliver effective client training and support.

Qualifications & Technical Skills

Education: Post-secondary education in Computer Science, Health Informatics, or a related technical field. Technical Aptitude: Familiarity with application support principles, demonstrating a strong logical approach to technical problem-solving. Communication & Documentation: Fluency in clear, professional English (verbal and written) is essential. Must possess excellent documentation skills and a demonstrated ability to take meticulous notes. Interoperability Standards: Knowledge of FHIR, HL7, DICOM, and IHE standards is highly beneficial (asset). Industry Experience: Experience in a radiology or healthcare environment is an asset, but not required.

Core Competencies

Exceptional Organization & Detail: Must be highly organized to manage and structure information, follow and enforce clinical best practices, and maintain standards in all content development. Professionalism & Initiative: Professionalism in all aspects of work, coupled with a high level of initiative and the ability to work well without supervision. Resilience & Prioritization: Comfortable working under pressure and logically balancing multiple priorities. Commitment: Willingness to learn, adapt in a fast-paced environment, and fulfill on-call commitments as needed.

Benefits

Competitive Compensation: We offer a highly competitive salary, tailored to your experience. Comprehensive Benefits: Enjoy a full benefits package, including health, dental, and an RRSP program. Professional Growth: Access opportunities for continuing education and other incentives to support your ongoing development. Paid overtime, Car allowance, and Cell allowance.

Work Environment & Schedule

Standard Hours with On-Call: This role primarily operates during regular business hours, with some after-hours work and participation in an on-call rotation. Local Travel: The ability to travel within Calgary and the surrounding area for clinic and data center visits is required as needed. Hybrid Work Model: You'll primarily work from our Trinity Hills clinic in Calgary (3-4 days per week), engaging in typical office tasks like prolonged sitting and computer keyboarding. Occasional work-from-home opportunities will be available after initial training is complete.
Job Type: Full-time

Pay: $52,000.00-$56,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off RRSP match Work from home
Work Location: Hybrid remote in Calgary, AB