Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can\'t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD\'s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There\'s room to grow in all of it.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 3-5 years relevant experience.
• Ability to work on assignments that involve applications and systems of moderate to high complexity, under minimal supervision.
• Readiness and confidence in installing, configuring, upgrading of business applications/systems in co-ordination with appropriate stakeholders.

Hours

37.5

Job Details

About This Role

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments.You\'ll join others in environment management, maintenance, monitoring, performance and incident management, as well as production support activities. There\'s meaningful work at every turn!

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here\'s some of what you may be asked to perform:

• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible.
• Partner closely with stakeholders to improve production environment stability.
• Actively involved on all aspects of the application/system support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.
• May focus on problem determination including data gathering and analysis.
• May develop scripts using appropriate tools to address gaps, simplify or enhance the application/system or environment.
• Provide quality service and solutions consistent with objectives and client requirements.
• Effectively handle incident management for outages.
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution.
• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.
• Identify, address application/ data issues, cross-capability and cross-release issues that affect application integrity.
• Provide expertise to other functional areas (technology, trends and processes).
• Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• Deploy base infrastructure components for all environments.
• May be involved in application deployment (\xe2\x80\x9coff the shelf\xe2\x80\x9d or in-house) and procurement.
• Follow change management procedures. ensure proper testing, sign-off, monitoring.
• Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
• Use meaningful metrics to monitor environment\'s performance.
• Participate in disaster recovery planning (Define, Review, Test).

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Business Line

Corporate

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions

Job Family

IT Operations

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Ontario-Toronto

TD Bank