Job Description

Apple Valley Foods Inc. is one of the largest pie producers in Canada. Nothing beats the flavour of our homemade-like pies, and we are proud to share that passion with customers across North America. Within Canada we distribute from coast to coast. In the USA, products are distributed through our parent company Harlan Bakeries Inc. in Indiana. We are looking for an IT Network & Systems Administrator to:

• Configure, install and maintain network hardware and software.
• Tier 1 and 2 Help Desk support.
• Work with the Network and Security Engineer to maintain system security.
• Work with IT Manager to maintain and implement IT policies and procedures.
• Work with business unit stakeholders on various projects.
• Help to determine the organization\'s system needs.

Responsibilities \xc2\xb7 System Project Management. \xc2\xb7 Liaison between the business unit stakeholders and the IT team on issues and projects. \xc2\xb7 Assists users by promptly resolving issues or referring more complex ones to other IT staff (or external technical support) for resolution. \xc2\xb7 Respond to inquiries about the status of ongoing support request. \xc2\xb7 Maintain availability to respond promptly to help desk requests by phone, email, help desk software, or in-person. \xc2\xb7 Assess and triage incoming help desk requests; determine priority and level of expertise required to provide the needed assistance. \xc2\xb7 Communicate user needs to other IT staff when higher level of support is needed. \xc2\xb7 Document user support requests and responses. \xc2\xb7 Telecommunication Support: support network infrastructure (PC, printer, phone, iPads/tablets, and network). \xc2\xb7 Help Desk Support: provide Sr. level help desk support for IT operations at all Apple Valley Foods Inc. locations. \xc2\xb7 Administration: document assets in EAM, document procedures and training. \xc2\xb7 Knowledgeable of Windows Networking, systems technology, and telecommunications. \xc2\xb7 Perform other required tasks as assigned. Qualifications \xc2\xb7 Ability and availability of working off-hours and weekends as needed. \xc2\xb7 Ability to travel domestic and international (passport holder preferred) \xe2\x80\x93 10-15%. \xc2\xb7 Associates or bachelor\xe2\x80\x99s degree preferred in technology or computer science. \xc2\xb7 5+ years of work experience in IT. \xc2\xb7 Good general understanding of IT applications in a business environment, demonstrates proficiency in their use. \xc2\xb7 Excellent general skills and ability in the use of Microsoft Windows, Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and Office 365 (including Teams, SharePoint). \xc2\xb7 Knowledge of technical concepts and terminology: networking, LAN/WAN, client/server, RDP, databases, etc. \xc2\xb7 Ability to understand, communicate and discuss technological issues with other IT staff and outside consultants. \xc2\xb7 Desire to learn new skills and keep current with technological advances as needed. \xc2\xb7 Organizational skills including juggling multiple tasks and prioritizing needs. \xc2\xb7 Ability to recognize and troubleshoot basic problems in IT systems. \xc2\xb7 Ability to recognize more challenging problems and evaluate the best resources available to handle these issues. \xc2\xb7 Excellent customer service skills including, but not limited to, good listening and communication. The successful candidate will receive a competitive compensation package and the ability to progress in a multi-dimensional company. If this position interests you, please email your resume and cover letter by March 1, 2023. We thank all applicants for their interest, and we will only be contacting candidates selected for an interview. Job Types: Full-time, Permanent Salary: $50,000.00 per year Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Kentville, NS: reliably commute or plan to relocate before starting work (required)

Experience:

• system administration: 5 years (preferred)

Work Location: One location Application deadline: 2023-03-01