Job Description

Playground is in the midst of a sizable expansion and is currently seeking an experienced IT Manager to join our dynamic organization and further support our ever-evolving IT needs. If you thrive in a fast-paced, ever-changing environment and are focused on building a rewarding IT career with a well-established and rapidly growing organization, this could be the ideal opportunity for you. Reports into: IT Director On-site work schedule: 8:45AM - 6:00PM from Monday- Friday (flexibility is required as this role will be the main point of contact for out-of-office after-hour issues) Occasional overtime, evenings and/or weekends as required. The IT Manager is a pivotal role in Playground\xe2\x80\x99s IT department, serving as a strategic conduit between the IT Director and our dedicated Help Desk, IT Security, and Endpoint Manager teams. This individual will not only act as a liaison, ensuring the seamless flow of communication and information, but will also offer consistent support to the IT Director in terms of project tracking, documentation, and report generation. The IT Manager will contribute to our commitment to operational excellence by ensuring all follow-ups are completed thoroughly and appropriately documented, and by enhancing transparency with comprehensive progress updates and in-depth post-mortem reports. In this role, the IT Manager will be tasked with the optimization of team performance, facilitating effective collaboration across the various IT teams, and driving initiatives that continuously improve our information technology infrastructure. Key responsibilities will include managing IT resources, defining and implementing IT policies and procedures, and ensuring the security of the Playground\'s information systems. Responsibilities:

• On-call main point of contact for issues outside of regular office hours to direct the correct resources to resolve the issue (on a rotational basis)
• Time management of IT Team Members (weekly schedules and time clock verification)
• Follow up on tasks of team members to ensure completion in a professional and timely manner
• Ensure emails are answered professionally within the required time frame
• Make sure all procedures are being followed
• Respond and action daily reports (verify that daily report summaries are detailed and complete)
• Oversee the IT Ticketing system - ensure tickets are answered and resolved within the required timeframe and include all relevant information
• Asset management (manage orders, verify deliveries and oversee inventory)
• Provide progress reports on various projects to IT Director
• Consult with responsible IT parties and document all post-mortem reports
• Ensure Knowledge Base is being updated and reflect any changes to systems and/or processes (including training videos)
• Communicate key project progress indicators to appropriate internal entities and IT Director
• Promote ongoing communication within the team and ensure that the team dynamic is maintained
• Working with the IT Director on plan tasks, resource requirements, and resource allocation, to ensure projects are completed within budget guidelines and maintaining best practices
• Recognize recurring IT challenges and proactively identify areas for improvement with a focus on risk management

Requirements:

• Minimum 5 years of experience working in IT operations.
• Proven experience in managing teams, including personnel development and performance management.
• Superior management and leadership qualities.
• Excellent project management skills and strong ability to prioritize.
• Experience with budgeting and resource allocation, with a focus on maximizing efficiency and cost-effectiveness.
• Ability to strategically prioritize needs, manage resources, and implement action plans.
• Excellent planning and organization ability.
• Excellent time management skills and understanding the value of a baseline.
• Exceptional communication skills both written and spoken.
• Demonstrated ability to translate complex IT concepts to individuals without a technical background, including stakeholders, team members, and users.
• At ease working with technical staff and allocating the necessary resources.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and voip phone systems.
• Excellent knowledge about all aspects of information technology specifically with complex infrastructure environments.
• Ability to keep up with latest developments in the field and upgrade IT infrastructure.
• Strong analytical and observation skills.
• Demonstrated troubleshooting and problem-solving abilities.
• Demonstrated ability to effectively manage and resolve escalated user issues.

Playground est en plein expansion et recherche actuellement un responsable informatique exp\xc3\xa9riment\xc3\xa9 pour rejoindre notre organisation dynamique et soutenir nos besoins en constante \xc3\xa9volution en mati\xc3\xa8re de technologies de l\'information. Si vous prosp\xc3\xa9rez dans un environnement rapide et en constante \xc3\xa9volution, et que vous souhaitez construire une carri\xc3\xa8re gratifiante dans le domaine de l\'informatique au sein d\'une organisation bien \xc3\xa9tablie et en pleine croissance, cette opportunit\xc3\xa9 pourrait \xc3\xaatre id\xc3\xa9ale pour vous. Rapporte \xc3\xa0: Directeur informatique Horaire de travail sur place: de 8h45 \xc3\xa0 18h00 du lundi au vendredi (une certaine flexibilit\xc3\xa9 est requise, car ce r\xc3\xb4le sera le point de contact principal pour les probl\xc3\xa8mes en dehors des heures de bureau). Occasionnellement, des heures suppl\xc3\xa9mentaires, des soir\xc3\xa9es et/ou des week-ends peuvent \xc3\xaatre n\xc3\xa9cessaires. Dans ce r\xc3\xb4le, le responsable informatique sera charg\xc3\xa9 d\'optimiser les performances de l\'\xc3\xa9quipe, de faciliter la collaboration efficace entre les diff\xc3\xa9rentes \xc3\xa9quipes informatiques et de mener des initiatives visant \xc3\xa0 am\xc3\xa9liorer en permanence notre infrastructure technologique. Les responsabilit\xc3\xa9s cl\xc3\xa9s incluront la gestion des ressources informatiques, la d\xc3\xa9finition et la mise en \xc5\x93uvre de politiques et de proc\xc3\xa9dures informatiques, ainsi que la garantie de la s\xc3\xa9curit\xc3\xa9 des syst\xc3\xa8mes d\'information de Playground. Responsabilit\xc3\xa9s:

• \xc3\x8atre le point de contact principal en dehors des heures de bureau pour les probl\xc3\xa8mes n\xc3\xa9cessitant une intervention et diriger les ressources appropri\xc3\xa9es pour r\xc3\xa9soudre le probl\xc3\xa8me (sur une base de rotation).
• G\xc3\xa9rer la gestion du temps des membres de l\'\xc3\xa9quipe informatique (plannings hebdomadaires et v\xc3\xa9rification des horaires de travail).
• Faire le suivi des t\xc3\xa2ches des membres de l\'\xc3\xa9quipe pour s\'assurer qu\'elles sont r\xc3\xa9alis\xc3\xa9es de mani\xc3\xa8re professionnelle et dans les d\xc3\xa9lais.
• S\'assurer que les e-mails sont trait\xc3\xa9s de mani\xc3\xa8re professionnelle dans les d\xc3\xa9lais requis.
• Veiller \xc3\xa0 ce que toutes les proc\xc3\xa9dures soient suivies.
• R\xc3\xa9pondre et agir sur les rapports quotidiens (v\xc3\xa9rifier que les r\xc3\xa9sum\xc3\xa9s des rapports quotidiens sont d\xc3\xa9taill\xc3\xa9s et complets).
• Superviser le syst\xc3\xa8me de gestion des tickets informatiques - s\'assurer que les tickets sont trait\xc3\xa9s et r\xc3\xa9solus dans les d\xc3\xa9lais requis et qu\'ils comprennent toutes les informations pertinentes.
• Gestion des actifs (gestion des commandes, v\xc3\xa9rification des livraisons et supervision de l\'inventaire).
• Fournir des rapports d\'avancement sur divers projets au directeur informatique.
• Consulter les parties responsables de l\'informatique et documenter tous les rapports post-mortem.
• S\'assurer que la base de connaissances est mise \xc3\xa0 jour et refl\xc3\xa8te les changements apport\xc3\xa9s aux syst\xc3\xa8mes et/ou aux processus (y compris les vid\xc3\xa9os de formation).
• Communiquer les indicateurs cl\xc3\xa9s de progression des projets aux entit\xc3\xa9s internes appropri\xc3\xa9es et au directeur informatique.
• Favoriser une communication continue au sein de l\'\xc3\xa9quipe et veiller \xc3\xa0 maintenir la dynamique de l\'\xc3\xa9quipe.
• Travailler avec le directeur informatique sur la planification des t\xc3\xa2ches, les besoins en ressources et l\'allocation des ressources, afin de garantir que les projets soient r\xc3\xa9alis\xc3\xa9s dans les limites budg\xc3\xa9taires et en respectant les meilleures pratiques.
• Identifier les d\xc3\xa9fis informatiques r\xc3\xa9currents et identifier de mani\xc3\xa8re proactive les domaines d\'am\xc3\xa9lioration en mettant l\'accent sur la gestion des risques.

Exigences:

• Minimum 5 ans d\'exp\xc3\xa9rience dans les op\xc3\xa9rations informatiques.
• Exp\xc3\xa9rience av\xc3\xa9r\xc3\xa9e dans la gestion d\'\xc3\xa9quipes, y compris le d\xc3\xa9veloppement du personnel et la gestion des performances.
• Qualit\xc3\xa9s sup\xc3\xa9rieures en mati\xc3\xa8re de gestion et de leadership.
• Excellentes comp\xc3\xa9tences en gestion de projets et capacit\xc3\xa9 \xc3\xa0 \xc3\xa9tablir des priorit\xc3\xa9s.
• Exp\xc3\xa9rience en mati\xc3\xa8re de budg\xc3\xa9tisation et d\'allocation des ressources, en mettant l\'accent sur la maximisation de l\'efficacit\xc3\xa9 et de la rentabilit\xc3\xa9.
• Capacit\xc3\xa9 \xc3\xa0 \xc3\xa9tablir des priorit\xc3\xa9s strat\xc3\xa9giques, \xc3\xa0 g\xc3\xa9rer les ressources et \xc3\xa0 mettre en \xc5\x93uvre des plans d\'action.
• Excellentes comp\xc3\xa9tences en planification et en organisation.
• Excellentes comp\xc3\xa9tences en gestion du temps et compr\xc3\xa9hension de la valeur d\'une r\xc3\xa9f\xc3\xa9rence.
• Comp\xc3\xa9tences exceptionnelles en communication, tant \xc3\xa0 l\'\xc3\xa9crit qu\'\xc3\xa0 l\'oral.
• Capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e \xc3\xa0 expliquer des concepts informatiques complexes \xc3\xa0 des personnes sans formation technique, y compris les parties prenantes, les membres de l\'\xc3\xa9quipe et les utilisateurs.
• \xc3\x80 l\'aise avec le personnel technique et l\'allocation des ressources n\xc3\xa9cessaires.
• Excellente connaissance pratique des syst\xc3\xa8mes informatiques, de la s\xc3\xa9curit\xc3\xa9, de l\'administration r\xc3\xa9seau et syst\xc3\xa8me, des bases de donn\xc3\xa9es et des syst\xc3\xa8mes de stock

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