Job Description

Job title:
IT Manager
Our client:
Corporate office of a mid sized data center company
Principal tasks and responsibilities include:
Operational Leadership

• Manage and support internal IT infrastructure including PCs, software, licensing, SaaS and networks.
• Ensure high availability and performance of critical IT systems that support data centre operations.
• Oversee IT service desk operations, providing timely support, troubleshooting and education to employees across all sites.
• Asset management including detailed inventories of systems, configurations, locations and assigned users.

Security & Compliance

• Implement and maintain IT policies aligned with ISO 27001, SOC 2, PCI DSS, and other relevant data centre security standards.
• Partner with cybersecurity teams to monitor, detect, and respond to threats, ensuring compliance with Canadian data sovereignty requirements.
• Manage user access controls, patching, endpoint protection, and vulnerability management programs.

Project & Vendor Management

• Plan and execute IT projects including system upgrades, migrations, and automation initiatives.
• Manage vendor relationships for hardware, software, and IT services; evaluate new technology solutions to enhance operations.
• Negotiate contracts and monitor service levels to ensure cost-effective delivery.
• Manage IT budgets, invoice approvals and drive overall fiscal responsibility and good valu

Qualifications and pre-requisites:
Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7+ years of progressive IT experience, including at least 3 years in a leadership role.
• Experience in a data centre, cloud, or telecom environment strongly preferred.

Technical Skills

• Strong understanding of networking (LAN/WAN, firewalls, routing), WiFi, VPNs, virtualization, and enterprise storage.
• Familiarity with Microsoft, Linux, and cloud platforms (Azure, AWS, GCP).
• Experience with monitoring, ticketing, and ITSM tools (ServiceNow, SolarWinds, etc.).
• Knowledge of cybersecurity frameworks, IAM, and compliance standards (ISO 27001, SOC 2, PCI DSS).

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making ability in high-availability environments.
• Proven leadership and team development skills.

Skills Required