Job Description

Banff Hospitality Collective -- or as we like to call it, BHC -- is a multi-concept restaurant and entertainment group with 17 venues (and counting), all located in beautiful downtown Banff. Each of our venues is unique but shares three things in common:

A prime location in Banff's lively downtown core Amazing food and beverage A wicked atmosphere powered by even cooler people

Want to know more? Check us out at: https://www.banffcollective.com/

About the Role

Reporting to the Chief of Business Development, the IT Manager oversees the technology infrastructure, systems, security, and support needs across BHC's 16+ venues, head office, and growing portfolio.


This role ensures our teams have the reliable, secure, user-friendly tech they need to deliver an exceptional guest and employee experience. You'll work hands-on with everything from POS systems to network reliability, Google Workspace admin, device management, vendor relationships, cybersecurity initiatives, and day-to-day troubleshooting.


If you love problem-solving, building efficient systems, leading people, and working in a fast-paced hospitality environment, this role is for you.

We Love Perks! This Position Includes:

Competitive base salary $200 Monthly F&B allowance to use at any BHC venue 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues Learning & Development allowance Cell phone allowance Extended health benefits (100% premiums paid by BHC after 3 months) RRSP and FHSA matching program (after 3 months) Short-Term & Long-Term Disability coverage (after 3 months) Employee Profit Share Program 3 weeks paid time off + statutory holidays Paid community volunteer time Affordable manager housing is available

What You'll Do:

IT Operations & Infrastructure (40%)

Oversee and maintain reliable technology infrastructure across all BHC venues and the entire organization, including the head office. Company-wide hardware management, including lifecycle planning, procurement, deployment, asset tracking, repairs, warranties, and end-of-life decommissioning. Manage and support all hardware, including: + POS terminals & peripherals (printers, Kitchen Display Screens, payment devices) + Laptops, and tablets, including Windows, Apple, and Android IOS
+ Networking equipment (modems, routers, switches, Wi-Fi access points)
+ Audio/visual systems, security cameras, and operational devices as required
Perform regular on-site and remote hardware maintenance, including troubleshooting, configuration, replacements, and system updates. Ensure consistent technology standards across all locations for device setup, network configuration, cabling, and POS infrastructure. Oversee installation, updates, and maintenance of software applications used by venues and head office teams, ensuring compatibility and operational continuity. Maintain accurate and up-to-date asset management documentation, including inventories, device assignments, licenses, and warranty logs. Administer and optimize Google Workspace, ensuring proper account setup, permissions, security.

Cybersecurity, Compliance & Data Governance (20%)

Manage cybersecurity contractor to implement best practices Assist with the implementation and management of cybersecurity protocols, including MFA enforcement, device security, password standards, phishing prevention, and patch management Oversee user access controls and regularly audit permissions across cloud tools, POS systems, and internal platforms Monitor security risks and coordinate incident response processes Ensure compliance with privacy laws, PCI requirements, and internal policies

Systems Management & Vendor Coordination (20%)

Manage third-party vendors (internet providers, telecom, POS, software, security systems, contractors) Lead POS system configuration, optimization, and troubleshooting Oversee integration of new apps and tools across departments (POPs, Finance, Marketing, Beverage, etc.) Support system rollouts for new venue openings or major upgrades

Team & Support (20%)

Provide excellent technical support to venue teams and head office staff Lead and mentor a small IT support team or contractors Train employees on new systems, tools, and tech best practices Collaborate with internal teams to understand needs and improve processes Champion a helpful, solutions-first IT culture

What You Bring:

4-6 years of progressive IT experience, ideally in hospitality, retail, multi-site operations, or fast-paced service environments Strong experience with Google Workspace Admin (policies, security, user provisioning, groups, devices) Solid understanding of networks (LAN/WAN, Wi-Fi access points, firewalls, VPN, routers, switches) Experience with POS systems, hardware troubleshooting, and venue-based tech Familiarity with cybersecurity principles, device management, and cloud tools Strong project management skills and the ability to manage competing priorities Excellent communication skills and a service-oriented mindset Ability to lift/transport hardware as needed and travel between venues within Banff Asset: previous experience with platforms like 7shifts, Avero, HumiHR, restaurant POS, audio/visual systems, or VOIP Asset: IT certifications (CompTIA, Google Workspace Admin, Network+, Security+, etc.)

If you're ready to lead technology across a fast-growing, dynamic, hospitality-driven organization, we'd love to meet you.


Applicants must be legally eligible to work in Canada.