Job Description

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Exciting Career Advancement in the West GTA Region
Robert Half is thrilled to partner with a rapidly growing client in the West GTA region to fill a full-time, permanent IT Specialist position. This is an incredible opportunity for a dedicated IT professional looking to take the next step in their career with a forward-thinking organization offering growth, development, and a hybrid work environment.
If you're currently excelling in a senior help desk role and eager to transition into a Systems Administrator path, this opportunity is tailored for you!
Position Details:

• Role: IT Specialist
• Employment Type: Full-time / Permanent
• Location: West GTA
• Compensation: $75,000-$80,000 annually
• Benefits Package:
• 3 weeks of vacation
• Comprehensive health benefits
• Work equipment provided
• Hybrid work environment

Key Requirements and Responsibilities:

• Communication & Collaboration: Strong communication skills, a positive personality, and a team-player mindset.
• Help Desk Experience: 5+ years of dedicated help desk experience, currently in a Senior or Lead Help Desk role.
• Technical Expertise:
• Proficient in L1 / L2 / L3 support, with experience handling tasks across systems, networks, and security.
• Extensive knowledge of Office 365 support.
• Expertise in Active Directory, Azure AD, and InTune.
• Skilled in email support tasks such as managing Exchange accounts, adding/removing users, and creating groups.
• Help Desk Coordination:
• Monitor and manage tickets efficiently, escalating where necessary.
• Provide support to ensure team members focus on larger projects and initiatives.
• Basic Networking Knowledge: A solid understanding of fundamental network concepts is an asset.

Requirements:
Responsibilities:

• Provide end-to-end support for systems, networks, and security, ensuring smooth day-to-day operations.
• Manage and resolve technical issues across all levels (L1, L2, and L3), escalating complex cases as needed.
• Oversee the administration of Office 365, Active Directory, and Azure Active Directory, ensuring optimal performance.
• Utilize Intune to manage devices and maintain security protocols.
• Coordinate help desk operations, prioritizing and delegating tickets to enable team members to focus on strategic projects.
• Perform basic network troubleshooting to identify and resolve connectivity issues.
• Maintain accurate documentation of system configurations, processes, and troubleshooting procedures.
• Collaborate with cross-functional teams to implement IT strategies that align with organizational goals.
• Support the integration and usage of cloud technologies to enhance system scalability and performance.

Skills Required