Job Description

IT Implementation Analyst ll
Department: Professional Services
Employment Type: Full Time
Location: Canada - Remote
Description
At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have:
This position will allow you to work alongside some of the most talented Analysts in the US and Canada and afford you the opportunity to grow with an innovative managed services provider that has a 25-year history of providing a full range of IT solutions and is continuing to expand throughout North America.
The Implementation Analyst II will provide a high level of client service to clients through excellent communication and detailed documentation. They will work with other Implementation Analysts and Project Managers to deploy equipment and tools, as well as provide technical expertise during the onboarding process.
What you will be doing:

• Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
• Implement project work as per project scope, specifications, and deliverables for mid-large-sized companies and municipalities
• Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so
• Attend IT Roadmap meetings and make recommendations on client IT environment improvements
• Great communication skills, ability to communicate technical concepts to non-technical audiences
• Create and update documentation when changes occur, or when discoveries are made
• Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process
• Participate in Project Design Reviews to ensure that incoming projects are set up for success

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Attend monthly training & team meetings as required
• Remain up-to-date with current and future technologies emerging in the industry
• Maintain knowledge of the products and services we offer
• Mentor less experienced implementation Analysts/specialists, including advising, coaching, teaching and guiding them
• Additional duties as required

The tools you bring:

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• High School diploma required; associate's or bachelor's degree preferred
• At least 5 years relevant IT experience fully supporting SMB/MSP environments.
• Demonstrated advanced expertise or experience with:

• Microsoft 365
• Windows Server
• Exchange Server
• Azure Cloud
• Active Directory
• GPOs
• SQL Server administration
• Citrix
• Virtualization concepts (VMWare/HyperV)
• TCP/IP troubleshooting knowledge
• Understanding of internet protocols including DNS/SMTP/DHCP
• Installation, configuration, and maintenance of enterprise backup solutions
• Understanding of client and server hardware configurations including redundancy and RAID architectures
• Solid understanding of routing/switching/subnetting/firewalls/vpns

What's in it for you:

• Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
• Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
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Skills Required