Job Description

About the role:
In Samsara's Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the team, you'll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications to create a streamlined experience for Samsarians. As an IT Engineer on the team, you'll contribute to the design, implementation, and support of solutions that improve internal processes and enhance the employee experience at Samsara. You'll work closely with senior engineers and cross-functional partners to help automate workflows, support day-to-day operations, and contribute to ongoing infrastructure and tool improvements. This role offers the opportunity to grow your technical skills while supporting critical IT initiatives across the business.
This is a remote role based in Canada only. No Relocation Assistance will be provided.
You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Support and improve internal SaaS tools and automations focused on scaling IT services and improving the employee experience.
• Develop, test, and support integrations across platforms like Okta, Google Workspace, and other core business systems.
• Collaborate with IT Engineering and partner teams to handle escalations, troubleshoot complex issues, and implement access controls.
• Participate in system configuration and maintenance, access reviews, and role management.
• Work with AI-powered tools (such as Workato Genies, Workato One, Google Gemini Enterprise) to help streamline IT support, processes and improve issue resolution through automation.
• Work on automating identity and access processes using platforms like Workato or Saviynt.
• Help document and support IT tools, systems, and operational workflows.
• Recommend improvements to systems and processes based on team feedback and operational needs.
• Contribute to a culture of reliability, knowledge sharing, and service excellence.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• A Bachelor's degree in Computer Science, Information Technology, engineering or related field or 6 years of relevant work experience in lieu of degree.
• A minimum of 2 years of hands-on experience with Okta and Google Workspaces providing the highest level of support and troubleshooting the most difficult issues for these applications.
• Experience handling IT escalations and supporting internal tools.
• Basic experience with Saviynt or similar access/identity management platforms.
• Familiarity with low-code or no-code automation tools (e.g., Okta Workflows, Workato, or similar integration platforms).
• Experience with Google Apps Manager (GAM) command line tool.
• Ability to spearhead and drive work without supervision across functions and collaborate with all levels of users and management.
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic.
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.

An ideal candidate also has one or more:

• Experience configuring and deploying Saviynt or similar Access Management tools.
• Exposure to scale in a SaaS-first IT environment (Slack, Zoom, Github, Zendesk, etc).
• Hands-on experience with Workato and its suite of products.
• Experience with Atlassian suite (Jira, Confluence, OpsGenie, StatusPage).
• Knowledge of creating Splunk dashboards and alerts for operationalizing integrations.
• Basic systems/software engineering expertise with Python/Ruby scripting skills.

Skills Required