Job Description

About the Opportunity

0footprint Tech Services Inc. is looking for an motivated

IT Helpdesk Intern

to join our team in Vancouver. This is a 12-week internship (with the possibility of an extension for the right candidate) specifically designed for current IT students or recent graduates looking to gain hands-on experience in the Managed Service Provider (MSP) industry.

We provide a structured learning environment where you will gain the knowledge and professional experience needed to kickstart your career in Information Technology.

Your Impact & Learning Journey

As an intern, you will handle IT support for end-user technology and gain exposure to high-level technical operations:

Support & Troubleshooting:

Provide first-level support for IT-related queries and assist with troubleshooting hardware/software issues.

Infrastructure Tasks:

Complete desk setups, equipment moves, and decommissions.

Deployment:

Assist with the installation, configuration, and updating of hardware (PCs, printers, monitors) and software.

Team Collaboration:

Work alongside senior engineers on Microsoft 365, server maintenance, backups, and security tasks.

Documentation:

Maintain IT inventory and system documentation, including user guides and configuration records.

Qualifications & Requirements

Required:

Education:

Currently enrolled in or a recent graduate of an Information Technology degree or diploma program.

Communication:

Fluent in English with excellent verbal communication and professional phone manners.

Technical Basics:

Fundamental understanding of computer systems (Windows, macOS), networking (IP, DNS, VPN), and mobile devices.

Soft Skills:

Customer-oriented, cool-tempered, and a strong problem-solver with excellent attention to detail.

Assets (Nice to have):

Relevant certifications: CompTIA A+, Network+, or Security+. Microsoft Certifications: MS-900 or AZ-900. Experience with ticketing systems.
Working Conditions

Work Location:

In-person (Vancouver).

Autonomy:

Ability to work independently while managing multiple tasks in a fast-paced environment.

Growth:

An eager drive to learn, adapt, and grow within the IT field.
Job Type: Internship / Co-op
Contract length: 3 months

Pay: From $17.85 per hour

Expected hours: 40 per week

Work Location: In person