It Helpdesk Dispatcher

Toronto, ON, Canada

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Position Job Title: IT Helpdesk Dispatcher Location: Remote Reports To: Manager, IT Services Specific Responsibilities

Assist with Helpdesk activities for IT members and students.
Receive, evaluate, and prioritize Help Desk trouble tickets.
Assign tickets to appropriate IT team members.
Follow up on IT requests/tickets submitted via the issue tracking system.
Support students with Office 365 Accounts and address student issues with those accounts, whether by phone calls, emails, or tickets
Provide basic troubleshooting & follow-up for Office 365 accounts.
Email correspondence
Assist with the implementation and enforcement of policies and procedures.
Liaise with HR and other departments as necessary to provide technical and administrative support to students and staff members.
This position requires you to work remotely.

Position Requirements

Prior experience working with IT Helpdesk
Troubleshoot Microsoft Office products, i.e., Outlook, Word, and Excel Communication skills are a must.
Prioritizing and expediting tickets.
Gathering information from users to complete a ticket.
Demonstrate patience with users not comfortable with technology.

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