Job Description

IT Operations & Support Assistant (Full-Time, Hybrid)

The CAMA Group, which includes the Canadian Association of Medical Aesthetics (CAMA), the Canadian Aesthetics Expo, and Therapeutic Aesthetics (TA), is seeking a highly reliable and professional IT Operations & Support Assistant to support our IT Director in ensuring smooth day-to-day technical operations.

This is a fast-paced environment that requires strong communication, responsiveness consistency, and the ability to stay organized across multiple brands and systems.

Some travel to surrounding GTA locations required.

What You Will Do

Be online, available, and responsive for the full shift (chat, voice, and video). Manage IT support tickets end-to-end: Log issues and requests. Assign or escalate when appropriate. Follow through to resolution. Support account setup, permissions, onboarding, and access changes. Troubleshoot basic IT issues across Microsoft 365, Google Workspace, cloud platforms, and internal tools. Provide clear user support and guidance for CRM systems, apps, and operational tools. Document recurring issues, solutions, and gaps that need improvement. Participate in meetings, record action items, and ensure follow-up is completed. Assist the IT Director with system administration, testing, QA, and ongoing projects. Maintain a calm, polite, professional tone in all written and verbal communication.
What Makes You a Strong Candidate

Excellent communicator who can explain technical concepts to non-technical users. Organized, detail-oriented, and strong with follow-ups. Experience with helpdesk or ticketing systems (CRM experience is an asset)
Comfortable working with:

Microsoft 365; Google Workspace; CRMs and cloud-based applications Able to work independently and remain focused throughout the shift. Reliable high-speed internet and a quiet, professional workspace. Consistent work ethic -- reliability and availability are essential. Comfortable working in a fast-paced environment and handling issues calmly.
Who Will Succeed in This Role

Someone seeking a stable, long-term position with a dedicated team. A proactive problem solver who does not wait to be told every step. A patient, positive team member who contributes to a supportive work culture. A self-starter who wants to grow within the CAMA Group's expanding digital and operational ecosystem.
If you are dependable, resourceful, and ready to support a dynamic medical aesthetics organization, we want to hear from you. Apply now and grow with the CAMA Group.

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Expected hours: No more than 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off
Work Location: Hybrid remote in Mississauga, ON L4W 5G6