Job Description

:

• We are committed to enhancing the end users\xe2\x80\x99 experience in all facets of the word.
• Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere, anytime, on any device.
• We are looking for an experienced deskside support tech who can work independently and within a deskside support team.
• Tech will be resolving Remedy tickets for operating system and application support, as well as installations, adds, moves, & changes. Tech must have a working knowledge of desktop/laptop hardware, software support, print drivers, and basic application support.

What You\xe2\x80\x99ll Do In order to deliver our exceptional services

• We need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians. That\xe2\x80\x99s where you come in. You will be expected to deliver exceptional customer service as the face of the client.
• You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems. You make it happen.
• Be helpful and understanding - provide the support you would want.
• Customize the customer experience for every individual. All communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost effective repair to minimize customer downtime.
• Be proactive! Prepare reports for analysis of product failure trends and service issues.
• In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You\xe2\x80\x99ll Work With As a Desktop Technician

• You\xe2\x80\x99ll play a crucial role in supporting our customers and proactively identifying their needs.
• You\xe2\x80\x99ll work to create the ideal experience that any customer would seek to encounter.
• For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue. You\xe2\x80\x99ll be the face of our operation and the go-to for what makes our company run our customers.

Who You Are: Experienced

• 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
• A+ Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge.

Personable

• Relatable and responsible when interacting with ALL customers
• When the customer has a problem? Are they going to dread your visit? If yes, you\xe2\x80\x99re not picking up what we\xe2\x80\x99re putting down.
• Consultative approach to solving issues, Help us, help them!

Reliable.

• Able to transform technical IT solutions lingo into terms everyone understands.
• Impeccable follow-through to customer satisfaction.
• Will attempt to connect to anyone you meet, no matter how difficult.

Go-Getter.

• Insatiable desire for knowledge, independence, and success, strive for more than the status quo.
• Not intimidated by problems you\xe2\x80\x99ve never seen before? Confidence is key!
• Hungry to work hard and hungry to grow your career!

Why us (Client)?

• Help us grow our legacy. We\xe2\x80\x99re transforming the way all businesses get IT services. Our client\xe2\x80\x99s tech problems are no longer theirs; the ownership lies with us.
• We innovate everything. We connect everyone. And we do it in style with unique personalities who aren\xe2\x80\x99t afraid to change the way the world works, lives, plays and learns. Join us. Grow with us. Build the client legacy!

Job Types: Full-time, Permanent Salary: $22.00-$26.00 per hour Expected hours: 40 per week Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 4 years (preferred)
• Software troubleshooting: 3 years (preferred)
• Network installation: 3 years (preferred)
• Desktop support: 3 years (preferred)
• Operating systems: 3 years (preferred)

Licence/Certification:

• CompTIA A+ (preferred)