Job Description

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We are looking for a dedicated IT Help Desk Technician to provide technical support and ensure the smooth operation of IT systems across our organization. This role involves addressing hardware, software, and network-related issues while maintaining device enrollments and configurations. The ideal candidate will possess strong troubleshooting skills and hands-on experience with system administration tools. This is a long-term contract position based in Toronto, Ontario.
Responsibilities:

• Deliver first and second-level IT support to employees, resolving issues related to hardware, software, networks, and user accounts.
• Administer and manage Microsoft 365 and Azure Active Directory, including user accounts, security groups, and access permissions.
• Diagnose and address technical issues on Windows and macOS devices to minimize downtime.
• Handle device enrollment and lifecycle management using Jamf for macOS and Intune for Windows and mobile devices.
• Maintain and oversee Apple Business Manager integrations to ensure proper device assignment and deployment workflows.
• Configure and monitor endpoint security, compliance, and patching processes.
• Record and document IT issues, solutions, and procedures within the help desk system.
• Liaise with vendors and escalate complex problems when necessary.
• Support IT projects, including system upgrades, deployments, and new tool implementations.

Requirements:

• A minimum of 3 years of experience in an IT help desk or desktop support role.

• Proficiency in administering Microsoft 365 and Azure Active Directory.

• Demonstrated ability to troubleshoot issues across Windows and Mac operating systems.

• Hands-on experience with device management tools such as Jamf and Intune.

• Familiarity with Apple Business Manager for device assignments and workflows.

• Basic knowledge of networking concepts, including Wi-Fi and firewalls.

• Excellent communication skills paired with a strong customer service mindset.

• Ability to prioritize tasks and manage multiple issues in a dynamic environment.

Skills Required