Job Description

TM AG Tuning is one of North America's leading tractor, construction, forestry, and automotive tuning companies. With nearly 400 dealers, and a rapidly growing customer base, we're expanding our support team to keep delivering fast, reliable, and friendly service.

We're looking for a

Help Desk & Customer Support Technician

who can assist customers through our ticketing system and remote-access tools like TeamViewer. If you enjoy solving problems, communicating clearly, and working in a fast-paced environment, this role is for you.

Key Responsibilities

Provide first-level customer support via ticketing system, email, and phone. Use

TeamViewer

to remotely assist customers and dealers with software installations. Troubleshoot basic computer, tuner, and connectivity issues. Document all work clearly inside the help desk system. Guide customers through the tuning process and escalate technical cases when needed. Maintain professional, friendly communication that reflects TM AG Tuning's brand.

Requirements

Basic IT knowledge and troubleshooting skills. Experience with

TeamViewer

or similar remote-desktop tools. Experience with a

help desk ticketing system

(Freshdesk is an asset). Strong communication skills and ability to explain steps clearly. Reliable internet connection and a quiet home workspace. Ability to learn quickly and follow internal processes.

Preferred (Not Required)

Knowledge of diesel engines, tractors, construction equipment, or diagnostics. Experience with tuning tools, cables, or automotive software.

Work Environment

Training is completed

on-site in Redcliff, Alberta

. After training, the position becomes

fully remote

. Support hours are flexible but may include some evenings or weekends depending on demand. Competitive pay based on experience

Benefits

Health Spending Account Computer and monitors supplied Paid time off Work from home after training

Why Join TM AG Tuning?

Work with a rapidly growing company. Remote work after training. Supportive, knowledgeable team. Opportunities to grow into advanced technical roles. Be part of the leading name in tuning equipment "

bit by bit

."

How to Apply

Send your resume to:

HR@tmagtuning.com

Subject Line: Help Desk Technician Application - [Your Name]

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

Company events Paid time off Work from home
Work Location: Remote