Job Description

Location: Canada_Remote, CanadaDans des march\xc3\xa9s en rapide \xc3\xa9volution, les clients \xc3\xa0 travers le monde font confiance \xc3\xa0 Thales. Thales est une entreprise o\xc3\xb9 les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs id\xc3\xa9es et ainsi s\'inspirer mutuellement. Dans tous les secteurs o\xc3\xb9 \xc5\x93uvre Thales, notamment l\xe2\x80\x99a\xc3\xa9rospatiale, le transport, la d\xc3\xa9fense, la s\xc3\xa9curit\xc3\xa9 et l\'espace, nos \xc3\xa9quipes d\xe2\x80\x99architectes con\xc3\xa7oivent des solutions innovantes qui rendent demain possible d\xc3\xa8s aujourd\xe2\x80\x99hui.Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.IT Field TechnicianAtlantic Provinces of Canada- Candidates must live in one of the Atlantic provinces as the role is remote (meaning there is not a Thales office), but the role does require driving to the DMV offices to support their operations.Must be a Canadian Citizen to perform the role.Position SummaryAs an IT Field Technician for Government Programs, you will be part of a team responsible for a complete range of Thales hardware and software solutions in DMV offices in New Brunswick, Nova Scotia, Newfoundland & Labrador and Prince Edward Island.Key Areas of Responsibility

• You will be responsible for all remote and on-site preventative and restorative maintenance and will travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues
• You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues. and manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.
• You will have intermediate to advanced knowledge of ticket based tracking system and will use CRM software to consistently and accurately track tickets.
• You will manage and deliver SLA commitments and expectations to customers.
• You will work with operations engineers, sales and system administrator.
• You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers including: reimaging experience, hardware maintenance, can disassemble certain products for parts replacement, and other duties as necessary

Minimum Qualifications

• At least 1 year of experience in a customer-facing role within the IT industry.
• At least 1 experience with Windows 7 and 10 OS, PC re-imaging.
• At least 1 year of experience with PC and laptop hardware.
• Demonstrable experience with independent customer relationship management, customer service, and satisfaction.
• Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.
• Must have a valid Driver\xe2\x80\x99s License and a clean driving record.

Special Position Requirements

• Schedule: 40 hours per week. Monday \xe2\x80\x93 Friday plus \xc2\xbd day on Saturday.
• Travel: Up to 50% travel as needed and up to 4 hours to remote locations.
• Site Visits: Drive to support DMV offices.

The anticipated Total Target Compensation (TTC), inclusive of annual salary and bonus eligibility, for this role is 41,214- 86,486 . The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant\xe2\x80\x99s status protected by local, provincial, and federal laws.If you\xe2\x80\x99re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!What We OfferThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.

• Company paid holidays and Paid Time Off.

• Company provided Life Insurance,

Why Join Us?Say HI and learn more about working at Thales click here#LI-Remote#LI-RG1Thales est un employeur offrant l\xe2\x80\x99\xc3\xa9galit\xc3\xa9 des chances qui valorise la diversit\xc3\xa9 et l\xe2\x80\x99inclusion sur le lieu de travail. Thales s\xe2\x80\x99engage \xc3\xa0 mettre en place des mesures d\xe2\x80\x99adaptation tout au long du processus de recrutement. Les candidats s\xc3\xa9lectionn\xc3\xa9s pour une entrevue et ayant besoin de mesures d\xe2\x80\x99adaptation sont pri\xc3\xa9s de le faire savoir lors de l\xe2\x80\x99invitation \xc3\xa0 l\xe2\x80\x99entrevue; notre \xc3\xa9quipe travaillera volontiers avec chaque candidat pour r\xc3\xa9pondre \xc3\xa0 ses besoins particuliers. Tous les renseignements relatifs aux mesures d\xe2\x80\x99adaptation seront trait\xc3\xa9s d\xe2\x80\x99une mani\xc3\xa8re confidentielle et utilis\xc3\xa9s uniquement dans le but d\xe2\x80\x99offrir une exp\xc3\xa9rience candidat adapt\xc3\xa9e.Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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