Job Description

Looking for a great opportunity to work in Canada's largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!Dilawri life is full of excitement, for a glimpse into the road ahead.Dilawri Group of Companies is currently looking to fill the position of IT Field Technician.Reporting to the IT Team Lead, this position is responsible for supporting end users remotely and on-site at each dealership for all aspects of networking, system admin and internet needs assigned throughout the dealer group in the lower mainland, BC. A minimum of 3 years' experience is required.Hardware and Software Support:

• Install, configure and maintain hardware components including desktops, laptops, printers, scanners, and other peripherals

• Troubleshoot hardware issues and coordinate repairs or replacements as necessary

• Install, configure and update software applications used within the dealerships

• Ensure all software licenses are up to date and compliant with legal requirements

• Must be comfortable going under desks

Dealer Communication System (DCS)

• Monitor and maintain the DCS to ensure uninterrupted communication between dealerships and manufacturers

• Troubleshoot DCS connectivity issues and coordinate with service providers for resolution

• Train dealership staff on using DCS features effectively

Telephone Systems

• Administer and support VoIP telephone systems across multiple dealerships

• Configure extensions, voicemail and call routing per dealership requirements

• Troubleshoot and resolve telephone system issues promptly

Video Security Systems

• Install, configure and maintain video security systems to ensure the safety and security of dealership premises

• Investigating incidents as required by monitoring video feeds

• Coordinate with security vendors for system upgrades, new installations or maintenance

Office 365 Administration

• Manage user accounts and permissions within the Office 365 environment

• Provide support for Office 365 applications including Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive

and Teams

• Experience in adding/removing users, assigning licenses, managing groups

• Troubleshoot Office 365 issues and escalate when necessary

Helpdesk Support

• Enforce security policies and procedures to protect dealership IT infrastructure and data

• Perform regular security audits and vulnerability assessments

• Respond to security incidents, conduct investigations and implement corrective actions

Helpdesk Support

• Responding to IT support requests from dealership staff through the helpdesk ticketing system

• Provide timely resolution of technical issues related to hardware, software, and network connectivity

• Document support activities, solutions provided and follow up actions taken

Network Support

• Assist in managing and troubleshooting dealership network infrastructure

• Ensure network devices such as routers, switches, and access points are functioning properly

• Monitor network performance and escalate as needed

• Install, configure and maintain client VPN

• Ensure network equipment and server rooms are kept neat and tidy

Backup and Disaster Recovery

• Maintain backup solutions to protect dealership data

• Test backup integrity and perform data restores when necessary

• Maintain disaster recovery plans for IT systems

Documentation and Training

• Maintain accurate documentation of IT infrastructure, configurations and procedures

• Create user manuals and training materials for dealership staff on IT systems and applications

• Conduct training sessions for staff on new technologies and system updates

Vendor Management

• Coordinate with IT vendors and service providers for equipment purchases, repairs and maintenance

• Ensure service level agreements (SLAs) are met

• Obtain quotes and evaluate proposals for IT-related projects and purchases

Compliance and Reporting

• Ensure IT practices comply with industry regulations and dealership policies

• Prepare regular reports on IT operations, incidents and system performance

• Assist in audits related to IT infrastructure and security compliance

General Accountabilities

• Follow established company policies and procedures

• Provide professional customer service and employee support

• Maintain composure and work effectively in a fast-paced environment

• Follow Health & Safety Program and observe provincial Occupational Health & Safety regulations

• Participate in meetings and all training, as required

Education

• Certificate or Diploma in the IT field, or equivalent experience

Skills

• Strong technical skills

• Strong troubleshooting skills

• Strong communication skills both written and verbal

• Creativity and problem-solving

• Ability to work in a team environment to achieve common goals

• Ability to take ownership of problems with a positive attitude and bring them to completion

• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers

• Organizational ability and attention to detail

Experience

• Minimum three (1) years in a technical service role

• Dealership experience is considered an asset

Requirements:

• A valid class 5 driver's license and the use of a personal vehicle.

Advantages of the Dilawri Lifestyle:

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada's largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.Go to our website to see more about our company and the many reasons why you will want to work for us!We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.Apply with IndeedDilawri Group of Companies - BC RegionDepartmentITEmployment TypeFull TimePay$55,000.00Apply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth

Dilawri Group of Companies