It Field Technician
Ottawa, ON, Canada
Job Description
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Title \xe2\x80\x93 IT Field Technician Location \xe2\x80\x93 Ottawa, Ontario, Canada (Onsite only) Experience \xe2\x80\x93 1 to 5 years (max can be 10 years experience) Candidates should clear or already have RCMP clearance for work(this is a police background verification) Only Canadian Citizens are considered : Mandatory Requirements:
- 1 - 5 years of experience in a customer-facing role.
- 1 - 5 or more years of experience in the IT industry.
- 1 - 5 or more years of experience with Windows 7 and 10 OS, PC re-imaging.
- 1 - 5 or more years of experience with PC and laptop hardware.
- Travel of up to 70% within the state of Ontario \xe2\x80\x93 typically one day trips, but some overnights required.
- Demonstrable experience with independent customer relationship management, customer service, and satisfaction.
- Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.
- Must have a valid State Driver\xe2\x80\x99s License and a clean driving record.
- Certification in A+ / Certification in Server + or Network+ / MCP, MCSA, MCSE.
- Able to translate and communicate technical information to stakeholders.
- Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills
- Travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues
- Lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues.
- Manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.
- Will have intermediate to advanced knowledge of ticket-based tracking system.
- Will use CRM software to track tickets consistently and accurately.
- Intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers.
- Knowledge of concepts around hosted solutions.
- Knowledge of Windows applications as well as PC reimaging experience.
- Perform hardware maintenance.
- Troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements.
- Learn and understand technical products and solutions and can disassemble certain products for parts replacement.
- Manage and deliver SLA commitments and expectations to customers.
- Work with operations engineers, sales, and system administrator.
- Identify and mitigate risks that may have potential impact to all services delivered.
- Monday to Friday
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
- IT industry & Customer Facing role: 3 years (preferred)
- Windows 7 and 10 OS, PC re-imaging.: 2 years (preferred)
- PC and laptop hardware.: 3 years (preferred)
- valid State Driver\xe2\x80\x99s License and a clean driving record: 3 years (preferred)
- should clear or already have RCMP clearance for work: 1 year (preferred)
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Job Detail
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Job IdJD2145482
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOttawa, ON, Canada
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EducationNot mentioned