Job Description

Ready to take your career to the next level? Invest in yourself!

MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind -- to ensure that we can deliver 100% any day, any time.


As we continue to grow, we are looking for an

IT

Field Technician L1

to join the MSP Corp. West team.

About the Role

As a

IT

Field Technician L1

, you will be responsible for professional, friendly and first-rate communication alongside the delivery of our support services. This individual ensures that our clients are getting the best service they have ever experienced. This includes troubleshooting, guiding users through problem-solving steps, and ensuring timely solutions to maintain system functionality and user satisfaction.


The ideal candidate will have a strong technical background, excellent problem-solving skills, communication skills, and a passion for providing exceptional customer service.

Location:

Richmond, BC

Schedule

: Monday to Friday, 40 hours per week, 8:00 a.m. - 5:00 p.m.

Work Mode:

On-site

What You Will Do

Provide technical support to clients, resolving issues escalated to Level 1. Manage technical support ticket queues in an organized and timely manner. Troubleshoot and resolve network issues, including wired and wireless networks, VOIP, LAN, WAN and Firewall Policies. Troubleshoot and resolve hardware, software, and network issues. Install and configure systems, software, and peripherals. Monitor and maintain network health, addressing issues as they arise. Implement and monitor security protocols; respond to incidents. Ensure data backups and manage recovery processes. Work with IT and cross-functional teams to support projects. Identify and automate routine tasks to improve efficiency. Generate reports on system performance and analyze technical data. Track technology assets and manage software licenses. Troubleshoot and maintain On-Prem, Hybrid and Cloud Infrastructures. Administer and troubleshoot M365 environments, including Exchange Online, Entra ID, Teams, SharePoint and other key M365 admin portals. Perform user On-Boarding and Offboarding as required. Diagnose end-user devices with OS Issues and Hardware issues Assist with Cyber security Incident response. Assist with projects as required. Develop and maintain technical documentation and knowledge base articles.

What We Are Looking For

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Minimum of 2-3 years of experience in a technical support role in a Level 1 capacity. An understanding of general networking concepts, including OSI, TCP/IP, DNS, DHCP, and VPN. Applicants with industry certifications (Microsoft, Cisco, VMware, CompTIA etc.) (asset) This includes a basic understanding of, DHCP, DNS, AD, GPO etc. General desktop troubleshooting skills. Some experience in Windows Server administration is helpful. Relevant certifications (CCNA, Fortinet Certifications, Microsoft Certifications for Azure and M365) are a plus. Basic knowledge in Hyper V virtualized environments. This includes a general understanding of P2V, V2V and V2P migrations as well as live migrations, replication and failover. Knowledge of MS Exchange Servers and some exposure to O365 is an asset. An understanding of Backup and Disaster Recovery platforms/technologies/concepts. Experience with remote support, ticketing and monitoring tools is an asset. Must have strong time management skills and can work productively unsupervised. Pride in workmanship and able to work in a fast-moving, ever-changing environment. Ability to interpret and/or discuss information with clients, which involves terminology or concepts not always familiar to them. Outstanding communication skills (verbal, written, phone). Goal-oriented, organized team player. Have a 'G' driving license with a reliable vehicle and be willing to travel to client sites.

Why Work at MSP Corp

Benefits package. Dynamic work environment. Corporate gym discounts. Wellness day. Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion

: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.