Job Description

Technical Support: Provide hands-on technical support for desktops, laptops, printers, and other peripherals to ensure optimal performance and user satisfaction. Issue Diagnosis and Resolution: Diagnose and troubleshoot hardware and software issues, utilizing problem-solving skills to implement effective solutions in a timely manner. Installation and Configuration: Install, configure, and set up new hardware and software for end-users, ensuring all devices are operational and meet company standards. User Account Management: Assist with the creation, modification, and deactivation of user accounts, managing access rights and permissions in accordance with company policies. Onsite Support: Respond to and resolve Tier 2 and Tier 3 support requests that require physical presence, collaborating with other IT teams as necessary to ensure timely resolution. Inventory Management: Maintain accurate records of hardware and software inventory, including tracking equipment usage and changes in configuration. Stock Management: Oversee the inventory of IT equipment, including desktops, laptops, peripherals, and accessories. Maintain accurate records of stock levels, manage requisitions, and ensure timely replenishment of supplies. Equipment Maintenance: Conduct regular maintenance and upgrades on desktop and laptop hardware, including replacing faulty components and performing system updates. Vendor Coordination: Liaise with third-party vendors and service providers to facilitate hardware repairs, software installations, and troubleshooting as needed. Documentation: Maintain accurate records of support incidents, resolutions, and equipment inventory to support efficient IT operations and knowledge sharing. Move, Add, Change (IMAC) Management: Execute IMAC requests by managing the relocation, installation, and configuration of workstations and peripherals as required. Training and Support: Provide end-user training and support for new technologies and applications, helping users maximize their productivity Audio/Visual Support: Assist with the setup and troubleshooting of audio/visual equipment and video conferencing tools to ensure successful meetings and presentations.
Job Requirements ITIL V3 Foundation Certification (recommended),

Microsoft Operating System / Office Certification(s) will be an asset,

Advanced MS Office 365 skills,

Scripting, coding skill will be considered an advantage,

Able to solve simple hardware issues,

iOS, Android advanced user

Willing to work for a short term contract until December 2025

Job Type: Fixed term contract

Pay: $32.00-$35.00 per hour

Application question(s):

Willing to work on short-term contract (Til December 2025)
Work Location: In person