Job Description

Overview:
Are you a problem solver passionate about providing top-tier solutions? As an IT Field Specialist, you will provide second-level IT support to users across multiple offices and remote locations. Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations.
Apply now and transform your career with us. What you will be doing:

• Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems.

• Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues.

• Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.

• Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels.

• Collaborates with system engineers to ensure efficient operations of the company's desktop computing environment.

• Maintains an inventory of technology equipment.

• Coordinates and liaises with LECs, ISPs, and cabling contractors.

• Assists in developing technical and procedural documentation as needed.

• Acts as a business liaison to communicate business needs to IT management.

What we are looking for:

• Bachelor's Degree in Computer Science or a related field preferred.
• 1 -3 years of related experience in IT support.
• Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.
• Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.
• Problem solving and critical thinking skills

Why work for us:
Some of the benefits you may be eligible for as an employee are:

• Comprehensive compensation package and paid time off program
• Industry leading 401(k)/RRSP
• Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
• Wellness benefits & Employee Assistance Program
• Tuition Reimbursement Program

We are an EEO/ADA/Veterans employer.

Skills Required