Job Description

IT EdTech Support Specialist
Job Order ID: 8526
Employment Type: Yearly Salary
Web Publication Date: 11/3/2025 12:00:00 AM
Number of Positions: 1
Schedule: Monday to Friday from 8:00 am to 4:00 pm
Job Location: Toronto
Brief Description:
Our employer is a Jewish day school looking for an individual to administer and support Google Workspace for Education and Apple MacOS environment, with over 1,500 connected devices, as every classroom has an interactive display (Smartboard) technology.
Job Function:

• Respond to user requests for assistance via telephone, email or in person in a timely and courteous manner.
• Log all information relating to the requests in a central tracking/ticketing system (FreshService).
• Resolve technical questions and problems, provide follow-up communications with users, and escalate when needed.
• Conduct troubleshooting and preventative maintenance of all computers (Mac OSX and Chrome OS), Smartboards, projectors, audio equipment and related software.
• Liaise with external vendors for hardware and software support.
• Configuration of computer workstations, software, laptops, iPads, Smartboards and peripherals as necessary.
• Manage the operation and maintenance of audio-visual equipment for school events.
• Establish, improve and utilize process and procedure documentation for all aspects of the helpdesk request and incident management, and ensure documentation stays current.
• Evaluate and test vendor-supplied software packages and hardware for desktop computers to determine compatibility with existing systems, ease of use, and if the software meets users' needs.
• Perform basic server and network account tasks.
• Provide end-user training when required, for example for new hires, new equipment orientation etc.
• Any other duties and tasks as specified and prioritized by the IT Director.

Job Requirement:

• Strong interpersonal skills, with an ability to interact with others and build effective relationships with all types of users, from school leaders to young students
• Service-oriented, courteous and customer focused
• Self-motivated and enthusiastic
• Strong written and verbal communication skills
• Results-oriented with a passion for recommending and implementing efficiency initiatives
• Strong analytical and methodological skills
• Google Certified Technician or Educator is an asset
• Teaching credentials or experience, or some experience working with children or at a school or camp, are an asset
• Fluency in English is required, and Hebrew is an asset

Skills Required