Job Description

Your Opportunity:

The Information Technology Department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in Northern Alberta. The successful Deskside Analyst will assist users with computer, software, and network problems or questions. Assistance is usually provided over the phone, but can involve field troubleshooting, training assistance, or other support. Depending on the assignment, this classification provides support for software, local area network connections, telecommunications, computer hardware (printers, terminals, document scanners and other peripheral devices), and commercial software packages (Microsoft Office Suite, Adobe Suite, etc). Incumbents use a variety of online monitoring and diagnostic software tools, reference manuals, vendors and on-the-job experience to solve problems and provide "how-to" instructions. Work will need to be performed with minimal supervision and performance is evaluated based on observation and results achieved. Some duties of the Deskside Analyst include: establishing priorities, scheduling work, assigning resources effectively, analyzing concerns or problems arising from daily operations, promoting quality improvement strategies and positively supporting a cooperative work environment. Crucially, the successful candidate will also be able to communicate complex information effectively both verbally and in writing to a variety of clients. Commitment to a high level of confidentiality and customer satisfaction is also key as you liaise with clients regularly. In addition to a competitive rate of pay, AHS currently has a Fort McMurray Allowance in place to an annual maximum of $12,480. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: Technology Client Support Services
• Primary Location: Fort McMurray N Lts HC/Mnt Hlt
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 25-OCT-2022
• Employee Class: Regular Full Time
• Date Available: 05-DEC-2022
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $30.52
• Maximum Salary: $37.26
• Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of certificate in Computer Support or equivalent. Additional Required Qualifications:

A post-secondary education in an Information Technology or related discipline. Minimum 3 years of experience providing on site computer support in a diverse technology team environment. Experience with the implementation, operation, repair and maintenance of computer equipment, applications, and peripherals. The ability to lift 22 Kg (50 lbs.). Preferred Qualifications:

IT industry certification(s) i.e. ITIL Foundations certification and Health Care experience are highly desirable.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.