Job Description

Your Opportunity:

The Information Technology (IT) Department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in the Calgary zone. The Deskside Analyst will assist users with computer, software, and network problems or questions. Assistance is occasionally provided over the phone, but more likely involves field troubleshooting, training assistance, or other support. Depending on the assignment, this position provides support for software, local area network (LAN) connections, telecommunications, computer hardware (such as PC\'s, printers, and any other peripheral devices), and commercial software packages (such as word processing, spreadsheets, electronic mail, and calendaring applications). Incumbents use a variety of online monitoring and diagnostic software tools, reference manuals, vendors, and on-the-job experience to solve problems and provide \xe2\x80\x9chow-to\xe2\x80\x9d instructions. Work is performed with minimal supervision and performance is evaluated on an ongoing basis.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: IT TCSS Deskside Support
• Primary Location: Tom Baker Cancer Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 09-MAR-2023
• Employee Class: Regular Full Time
• Date Available: 19-MAR-2023
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days, Evenings, Weekends, On Call
• Days Off: As Per Rotation
• Minimum Salary: $30.52
• Maximum Salary: $37.26
• Vehicle Requirement: Driver\'s License, Vehicle Required

Required Qualifications:

Completion of certificate in Computer Support or equivalent. Additional Required Qualifications:

A post-secondary certification or diploma in an Information Technology related discipline required. Minimum of 2 years Deskside experience within the last 5 years. Experience includes implementation, operation, repair, and maintenance of computer equipment, applications, and peripherals. Applicants with ITIL certification will be given preference but will consider other applicable certifications in lieu of ITIL certification. In depth knowledge of Microsoft Operating Systems and Microsoft Office Suite. The ability to lift 22 Kg (50 lbs.). Position involves sitting, standing, walking for extended periods. Position may be required to work at computer terminal for extended periods of time. Function effectively within a highly demanding, dynamic work environment. Communicate effectively in English, both verbally, and in writing. Commit to a high level of customer satisfaction. Remain current in IT field. Travel to areas throughout Calgary zone. Please Note: The selected candidate will be required to participate in an after-hours on-call rotation. Preferred Qualifications:

Proven customer service skills and experience in an organization of significant size and complexity is an asset. Previous experience in a healthcare environment is a definite asset. Establish priorities, schedule work, and assign resources effectively. Promote quality improvement strategies and methodologies to staff.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services