Job Description

Basic Function:

The IT Coordinator supports the overall efficiency and connectivity of the organization by ensuring technology and systems run smoothly across all areas of the business. This role contributes to the company's success by maintaining reliable operations, assisting in the adoption and understanding of internal systems, and helping staff use technology effectively to meet organizational goals. With a hands-on and solutions-oriented approach, the IT Coordinator plays an important part in strengthening daily operations, enhancing productivity, and supporting the company's continued growth.

Specific Responsibilities and Duties:

Technical Support & Troubleshooting

Provide day-to-day IT support for staff (on-site and remote), including troubleshooting hardware, software, and network issues.*
Set up, configure, and maintain computers, printers, mobile devices, and related peripherals.*
Perform regular system updates, backups, and maintenance to ensure consistent uptime and security.*

Server & Network Administration

Manage and maintain the on-site Windows Server 2022 environment, including user access, shared drives, file permissions, and system performance.*
Oversee and troubleshoot local and cloud network connections, ensuring reliable connectivity and data access.*
Manage cloud and archive server files, ensuring appropriate data organization and backup.*
Monitor security and performance, applying updates and patches as required.*

User Account & Software Management

Handle employee onboarding and offboarding, including setup and removal of user accounts, devices, and access permissions.*
Manage software licensing, renewals, and compliance.*
Support the deployment and configuration of company software applications.*
Submit tickets to software provider when needed*

Vendor & Procurement Support

Act as the primary liaison with IT vendors and service providers (internet, software, and security).*
Procure, set up, and maintain IT hardware, ensuring all equipment meets company standards.*
Keep accurate records of IT assets and inventory*.

Job Skills - Essential criteria:

Embodiment of SGC core values*

Proactive mindset: Anticipates needs, takes initiative, and acts without constant direction.*

Strong organizational skills: Able to manage multiple priorities, shifting deadlines, and competing demands efficiently.*

Emotional intelligence: Reads situations and people well; remains composed and professional when navigating challenging personalities.*

Discretion and judgment: Handles sensitive information and interpersonal situations with tact and confidentiality.*

Effective communication: Communicates clearly and diplomatically across all levels of the organization.*

Problem-solving ability: Identifies issues early and implements practical, efficient solutions.*

Adaptability: Thrives in a changing environment and adjusts priorities with ease.*

Resourcefulness: Finds ways to get things done with limited direction or resources.*

Collaboration and independence: Works well within a team but operates confidently with minimal supervision.*

Professional presence: Projects calm, credibility, and reliability even in demanding or ambiguous situations.*

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

Dental care Extended health care Life insurance
Work Location: In person