Job Description

Join Our Team as an IT Co-op at Johnson Electric!
Location: Ancaster, ON (Onsite)
Vacancy Type: Student Co-op Position
Schedule: Full-time, Co-op Term
Travel: Occasional travel to Mississauga or Stratford
As our next IT Co-op, you'll be at the forefront of providing first-level IT support, including PC setup, troubleshooting, and user assistance. Your technical skills and customer service mindset will help ensure seamless IT operations across our corporate environment.
Why You'll Love Working Here:
Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects.
Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
What You'll Be Doing:
1. Essential Duties and Responsibilities:
2. Incident Management:

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• PC Setup and Management:

3. Responsible for the setup, installation, and configuration of PCs for new and existing corporate members.
4. Ensure that each PC is equipped with the necessary hardware and software applications to meet specific role requirements.
5. User Support and Communication:
6. Deliver exemplary support and guidance to users, ensuring optimal use and functionality of IT resources.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
8. Ticket Management:

• Ensure that all user queries, issues, and requests are documented using the ticket management platform.
• Track, route, and redirect problems to correct resources.
• Software Installation and Update:
• Assist in the installation, upgrading, and management of software across various user PCs.
• Ensure software updates are carried out, maintaining system integrity and security.

9. Hardware and Software Inventory:

• Maintain an updated inventory of all hardware and software assets.
• Ensure the timely replacement or upgrade of IT assets as and when required.

10. Security Compliance:

• Ensure that user PCs are compliant with organizational security policies and protocols.
• Assist in the implementation of security protocols and practices on end-user computers.

11. User Training and Onboarding:

• Provide necessary training and guidance to users concerning system use.
• Support in IT onboarding processes, ensuring new users are equipped with the necessary IT resources.

12. Reporting and Documentation:

• Generate reports related to service desk operation and performance.
• Maintain comprehensive documentation of issues, solutions, and processes.

13. Collaboration:

• Work cohesively with other IT departments and teams for issue resolution and project implementations.
• Act as a liaison between users and higher-level support to ensure timely resolution of issues.

What We're Looking For:
QUALIFICATIONS:

• Working toward a degree in Computer Science, Engineering or equivalent (i.e., Computer / Mechatronics / Smart Manufacturing, etc.)
• Minimum 1 yr. experience working in the automotive manufacturing industry.
• Demonstrate excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers in solving problems and resolving issues.
• Able to communicate effectively both written and verbally.
• High level of integrity and accountability with a strong sense of urgency and results-oriented
• Thrive to work with minimal supervision; able to collaborate and develop working solutions with different business units on new projects.
• Educational Background: Working towards a Computer Science degree or a related field.
• Experience: Entry-level, previous experience in a similar role would be an advantage.

Technical Skills:

• Operating Systems: Proficient in Windows, macOS, and Linux environments.
• Hardware Knowledge: Solid understanding of computer systems, mobile devices, and other tech products.
• Software Management: Ability to install, configure, and manage various software applications.
• Troubleshooting: Adept at diagnosing and resolving hardware, software, and networking issues.
• Ticketing Systems: Familiarity with IT service management and ticketing tools.
• Customer Service: Strong customer service orientation with effective communication and interpersonal skills.
• Security Awareness: Basic understanding of cybersecurity practices and data protection.
• Networking: Basic understanding of network technologies, including LAN, WAN, VPN, etc.
• Cloud Services: Basic knowledge of cloud services like Azure, AWS, or Google Cloud.
• Documentation: Ability to create and manage technical documentation and guides.

Additional Skills:

• Communication Skills: Exceptional verbal and written communication skills to effectively interact with users.
• Problem-solving Skills: Aptitude for analytical thinking and problem-solving.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Adaptability: Ability to adapt to new technologies and learn quickly.

How to Apply: Apply online at www.johnsonelectric.com - We can't wait to meet you!
What We Offer:
Johnson Electric offers talented people like you the opportunity to grow professionally and personally, surrounded by some of the most dedicated, innovative, and entrepreneurial colleagues you will find anywhere. Of course, we offer competitive pay and benefits, and far more than that, we offer you a culture driven by our values and designed to ensure that our most important asset--our people--can flourish.
Johnson Electric welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Johnson Electric is an equal opportunity employer who is committed to providing an inclusive and barrier-free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.
Please note: Johnson Electric may use Artificial Intelligence (AI) tools as part of our process.
Come join our global, inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company's most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

Skills Required