Job Description

Sirkit will not be using outside Recruitment Agencies/Resources for the recruitment of this position.

Organization Summary

Sirkit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work's efficiency allows us to deliver significant value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing, and engaging experience, and every person on our team is responsible for maintaining that experience. Our mission is to build long-term relationships, be accountable, and protect our partners.

We expect all our employees to live our values:

Security First -

Protecting you; above everything else.

Stronger Together -

Shared Challenges, Shared Success

Own the Outcome -

Do everything you can to achieve excellence

Kaizen

- Dedicated to continuous improvement.

We F

in' Care - Passionate service that demonstrates commitment to our team, clients, and business partners.

What's great about Sirkit?

Sirkit provides an inclusive environment of like-minded technology professionals working towards a common goal. We put service ahead of sales, as our company was built by and is still run by technicians; our leadership team is entirely composed of former technicians. We pride ourselves on hiring the best, compensating fairly, and having fun on the job. We don't compromise on technology or security and always ensure we provide the best solutions. We hire and train before we grow, so we're not playing catch up. We embody the Kaizen mindset, and we're always willing to do the work to improve and solve issues.

Additionally, we provide the following great benefits to our team:

Three weeks of vacation starting and four weeks after three years Six personal days per year Hybrid in office/work from home working schedule Quarterly profit - sharing bonuses Medical and dental benefits RRSP matching program Free lunch every Friday Friday Happy Hour 1.5x paid overtime Open pay bands, accountability, and growth options Paid training and certifications Fun social events Leave 2 hours early before long weekends to beat the traffic

Don't take our word for it; here's some feedback from our team:

Compliance Analyst, 6 years with Sirkit:

"Sirkit is very open to feedback. Everyone's opinions matter and if there's a process that can be improved, we don't get caught up in months of discussions and approvals from higher-ups. We can go from an idea in an L10 meeting one week to having it fully implemented the next week."

Service Dispatcher, 2 years with Sirkit:

"Sirkit Management cares about their employees. Family and worklife balance comes first! Sirkit created a fun, inclusive work environment for all to grow and learn in.

Service Technician, 3 years with Sirkit:

"Coffee trips and lunches brought for the office along with the social events. Sirkit has a fantastic culutre and is a place I genuinely look forward to coming to each day. "

vCIO, 6 months with Sirkit:

"What's great about Sirkit? - What's not great about SIRKit! How everyone cares about providing solution-based services and not break-fix. How the culture is very supportive and close "family". Everyone is out to help each other, and we all work towards a common goal."

Practicum Student:

"As a student, working at Sirkit has been an incredible introduction into the IT industry! I strongly feel like the effort I put in is reciprocated by everyone here! The culture is great, and everyone is eager to share their experiences. I don't think there's a better place to spend a summer while in between school."

Job Summary

The Compliance Analyst (CA), reporting to the Compliance Team Lead, is responsible for performing compliance checks for all assigned clients, identifying and creating opportunities or tickets for deficiencies, and maintaining and improving documentation. The CA will handle low urgency requests from clients and internal teams via ticket and act as an expert for assigned client environments. They will perform onsite visits at assigned clients, maintain client relationships and engagement in collaboration with the vCIO team, and act as an escalation and overflow resource for the bench and other onsite teams as required. Additionally, the CA will work with the Proactive Specialist (PS) to identify and document deficiencies and opportunities during onboarding, creating Sirkit documentation for new clients, and assisting with tool deployment and training for onboarding clients. The CA will review completed projects for accuracy and completion, identify and communicate deficiencies to project delivery teams, and assist with project documentation. Additionally, the CA will review and remediate proactive tickets for assigned clients, identify opportunities for documentation or process improvements to reduce RHEM, and maintain and improve Sirkit processes within the domain.

Job Duties and Responsibilities

Compliance Checks & Documentation (50%):

Perform compliance checks for all assigned clients Identify and create opportunities or tickets for deficiencies Maintain and improve documentation for assigned clients Handle low urgency requests from clients and internal teams via ticket Act as an expert for assigned client environments

Onsite Visits & Relationship Management:

Perform onsite visits at assigned clients Working with the vCIO team, maintaining client relationships and engagement Act as an escalation and overflow resource for the bench and other onsite teams as required

Onboarding Documentation:

Working with the Proactive Specialist, identify and document deficiencies and opportunities when onboarding Create Sirkit documentation for new clients Work with outgoing providers, vendors and new clients to improve and update documentation through the onboarding process Assist the centralized services team with tool deployment for onboarding clients Train service team on onboarding clients

Project Review:

Review completed projects for accuracy and completion Identify and communicate deficiencies to project delivery team(s) Assist project delivery teams with documentation for projects

Technical Escalations:

Review and remediate proactive tickets for assigned clients Identify opportunities for documentation or process improvements to reduce RHEM Maintain and improve Sirkit processes within the domain

Skills/Abilities

Technical Expertise

: Proficiency in performing compliance checks for complex environments, managing outputs, and creating opportunities or remediation tickets as necessary.

Communication Skills

: Strong communication skills to present significant projects to clients, manage client and internal communication, and act as an escalation point for both internal and client teams on urgent issues.

Analytical Skills

: The ability to monitor and analyze compliance data, identify deficiencies and opportunities during onboarding, and develop assessments for new clients.

Collaboration Skills

: The ability to work closely with Compliance Analysts, vCIO teams, and various departments to ensure compliance standards are met and to foster a collaborative and high-performance team environment.

Attention to Detail

: Maintaining and improving documentation to ensure the team can support the client and managing and remediating any outcomes of alignment projects.

Leadership Skills

: Developing and maintaining functional expertise within a technology domain, improving processes, and serving as the final internal escalation point for domain-related issues

Qualifications

A post-secondary education in Information Technology, Business, Computer Science, or a related field or Equivalent and Relative experience will be considered. A minimum of 3-5 years of experience providing technical support to business customers. Experience supporting desktop and server hardware, including their components, assembly, and troubleshooting. Strong knowledge of regulatory requirements and compliance standards. Excellent communication and interpersonal skills to develop and maintain professional relationships with clients and team members. Proficiency in using Microsoft Office and other Sirkit software applications. Superior organizational and problem-solving skills. The ability to handle technical escalations and resolve complex compliance issues. Strong analytical skills to identify and mitigate risks. The ability to adapt to changing regulatory requirements and industry trends.
Job Types: Full-time, Permanent

Pay: $60,000.00-$85,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Vision care Work from home
Experience:

Technical Support: 3 years (required) Active Directory: 3 years (preferred) Managed Services: 2 years (preferred) Microsoft 365: 3 years (preferred)
Licence/Certification:

Alberta Driver's License (required)
Work Location: Hybrid remote in Edmonton, AB