Job Description

IT Client Solutions Specialist
Department: Client Strategy and Solutions
Employment Type: Full Time
Location: Canada - Remote
Description
At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious | Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Client Solutions Specialist is responsible for preparing accurate and competitive quotes for IT products, services, agreements, and renewals. They will work closely with sales, client strategy, procurement, and architecture departments to gather relevant information to understand the requirements and provide comprehensive pricing information. The role requires strong analytical skills, attention to detail, and excellent communication abilities to effectively collaborate with internal and external stakeholders.
What you will be doing:

• Prepare accurate and detailed quotes for products/services based on customer requirements, pricing guidelines, and company policies.
• Collaborate with client strategy, procurement, architecture, product managers, and other internal stakeholders to gather necessary information for creating quoting and maintaining quoting templates.
• Analyze customer requests, specifications, and pricing structures to determine the appropriate pricing strategy.
• Maintain a comprehensive and up-to-date database of pricing information, product catalogs, and relevant documents.
• Review and validate quotes for accuracy, completeness, and adherence to company policies and pricing guidelines.
• Coordinate with various departments to ensure smooth quote approval.
• Communicate with customers to address inquiries, clarify requirements, and provide necessary information related to quotes.
• Monitor and track quote status, follow up on pending quotes, and provide timely updates to other teams.
• Continuously identify opportunities for process improvement, streamline workflows, and enhance efficiency in the quoting process.
• Maintain knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services.
• Contribute to client documentation with accuracy and ensure data integrity.
• Ongoing participation in weekly internal client strategy meetings such as Huddles, L10s, and meetings with designated strategy members
• Additional duties as required

The tools you bring:

• 3+ years Customer Service Representative experience, required.
• Associate or bachelor's degree or equivalent real-world experience
• Strong analytical skills with the ability to interpret and analyze complex pricing structures and customer requirements.
• Excellent attention to detail and accuracy, ensuring that quotes are accurate and comply with company policies.
• Proficient in using quoting software, CRM systems, and Microsoft Office suite (Excel, Word, PowerPoint).
• Exceptional organizational and time management skills, with the ability to handle multiple tasks simultaneously and meet deadlines.
• Effective communication skills, both verbal and written, to collaborate with internal teams and communicate with customers professionally.
• A proactive and self-motivated mindset, with the ability to work independently and as part of a team.
• Knowledge of sales processes, pricing strategies, and customer relationship management is a plus.
• High level of integrity and commitment to maintaining confidentiality when handling sensitive pricing and customer information.

What's in it for you:

• Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
• Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!

Skills Required