Job Description

Permanent Full Time
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We are looking for a Business Systems Analyst
The Business Systems Analyst is a key interface between various departments within the Individual Customer business unit, in support of delivering and sustaining capabilities for the Individual Insurance portfolio. The role will also work closely with vendors as well as business partners in New Business and Underwriting.
The Business Systems Analyst will be responsible for collection, analysis, and documentation of business requirements, needs and features, contribute to solutioning discussions and translate business needs and features into developer-consumable functional and non-functional requirements as an input to design, development and testing exercises associated with application development, support, or configuration.
The successful candidate will develop a strong and deep understanding of Individual Customer needs and how systems support the core business unit mission.
What you will do:

• Works closely with cross-departmental staff to understand how systems are used to support business functions.

• Works with cross-departmental staff and management to analyze how existing systems may be improved to better support their business functions.
• Works with vendors and cross-business unit staff to deliver new systems and technology solutions.
• In conjunction with development staff, is responsible to plan and analyze data structures for internal and vendor business systems.
• Writes detailed functional and non-functional specifications or user stories for developing or modifying various systems.
• Responsible to support system upgrades and maintenance after implementation during the warranty period.
• Enforce application delivery methodologies, specifications and standards associated with CEO/CFO delivery controls.
• Provide technical documentation and analysis, help administer or contribute to training for users, and support end users during the transition to maintenance period.
• Create use cases for testing, as part of the System Requirements documentation process and work with quality assurance resources to ensure understanding of the requirements and traceability of test strategies, plans and test cases back to business requirements.

What you will bring

• Post-secondary Degree or equivalent experience in Information Technology.
• 3-5 years of relevant experience or the equivalent in experience plus education.

• Experience working with outside developers, vendors, and consultants.

• Strong analytical, quantitative, problem solving, and organizational skills; attention to detail; and ability to coordinate multiple tasks, set priorities, and meet deadlines.

• Experience with requirements gathering and documentation of functional and non-functional specifications.

• Experience working with cloud and legacy Technologies

• A self-starter who can work effectively as a member of a team or independently as the assignment requires.

• Demonstrated analytical and computer proficiency necessary.

• Excellent interpersonal skills, ability to build strong relationships with internal clients, and a successful track record of collaboration toward achieving objectives expected.

• Strong technical skills in Microsoft office (excel, access, word, PowerPoint, Outlook)

• Should be comfortable working on both mainframe and client-server platforms.

• Excellent communication skills both orally and written as communication is internally and externally with clients

• Ability to work well in a team environment and independently

• Experience with development or translation of customer personas, journey maps and wireframe into functional and non-functional specifications

• Knowledge of the insurance industry would be considered a strong asset

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The base salary for this position is between $52,800.00 - $92,800.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Requisition ID: 4263
Category: Digital Technology
Location:
London, ON, CA Toronto, ON, CA
Date: Sep 16, 2025
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