Job Description

Why do we need you?

The IT Business Relationship Manager (BRM) serves as a strategic partner, trusted advisor, and collaborative leader, bridging the gap between Saint-Gobain Technology Services NA (SGTS) and the business unit(s) they support. This role focuses on fostering strong relationships, building trust, and empowering business partners to leverage IT solutions effectively to achieve their strategic objectives.



The BRM works closely with business leaders to understand their needs, challenges, and goals, aligning IT services and solutions to drive measurable value, operational efficiency, and innovation. Acting as a key advocate for IT within the business, the BRM champions digital transformation initiatives, supports demand management, and ensures seamless execution of IT projects and programs. By promoting collaboration and delivering impactful IT strategies, the BRM enables the business to succeed in a dynamic, technology-driven environment.



With a focus on relationship building, value delivery, and continuous improvement, the BRM helps Saint-Gobain achieve its long-term vision by aligning IT capabilities with business priorities and empowering business partners to unlock the full potential of technology.

Is this job for you?



As a Business Relationship Manager, you'll serve as the bridge between IT and the business--building trust, driving collaboration, and ensuring technology enables measurable results. You'll partner with leaders to align IT services with business goals, champion digital transformation, and turn strategic vision into execution.

Business Partnership & Relationship Management

Build strong, trusted partnerships with business leaders to understand goals and align IT priorities. Foster collaboration and trust between IT and the business to ensure shared accountability for results. Advocate for IT policies, cybersecurity standards, and best practices across assigned business units. Equip leaders with the insight and tools to leverage IT solutions effectively and make informed decisions. Actively lead change management efforts to drive adoption and minimize disruption during IT rollouts.

Strategy & Roadmap Development

Serve as a strategic advisor to business leadership, shaping long-term IT roadmaps aligned with organizational goals. Translate business strategies into actionable IT initiatives that deliver value and innovation. Identify opportunities for digital transformation, including Manufacturing 4.0, IoT, and emerging technologies. Balance risk and reward when evaluating new technology opportunities or investments.

Demand & Value Management

Assess, prioritize, and coordinate IT demands to ensure alignment with strategic objectives. Partner with IT teams to manage portfolios, allocate resources, and ensure visibility of key initiatives. Track KPIs to measure IT service quality and business satisfaction. Quantify and communicate the value delivered through IT projects and services. Identify opportunities to optimize processes, improve efficiency, and enhance end-user experience.

Project & Program Leadership

Oversee IT projects from planning to delivery, ensuring timelines, resources, and business outcomes are achieved. Manage risks and issues proactively to ensure successful execution. Facilitate collaboration between IT, business stakeholders, and vendors to deliver high-quality solutions. Communicate progress, challenges, and achievements clearly to leadership and project sponsors.

Qualifications

Required

Education

: Bachelor's degree in Information Technology, Business Administration, Computer Science, Management Information Systems, or a related field; or a high school diploma with 10+ years of relevant IT experience.

Experience

: Minimum of 3-5 years leading IT projects or support teams, with a proven record of aligning technology solutions to business needs.

Communication

: Strong written and verbal communication skills with the ability to translate technical concepts into clear business language.

Languages:

Proficiency in both written and spoken English and French is required.

Travel

: Up to 35% across the U.S. and Canada.

Highly Preferred

Certifications

: Business Relationship Management (BRMP, CBRM), IT Service Management (ITIL), or Project and Program Management (PMP, CSM, SAFe).

Business & Technical Insight:

+ Familiarity with manufacturing environments, Industry 4.0, IoT, and digital transformation initiatives.
+ Strong business acumen with the ability to identify opportunities where technology delivers measurable value.
+ Skilled at balancing strategic and tactical perspectives to guide IT investments and ensure value realization.

Interpersonal & Leadership Skills:

+ Proven ability to influence, persuade, and collaborate effectively across teams and leadership levels.
+ Exceptional presentation skills; able to synthesize complex topics into clear, impactful messages.
+ Strong relationship-building, negotiation, and conflict-management capabilities.

Continuous Improvement & Risk Awareness:

+ Proactively identifies opportunities to improve processes, enhance efficiency, and strengthen IT-business alignment.
+ Anticipates and mitigates IT-related risks to support operational continuity and business resilience

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Benefits in joining us

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!



Our amazing benefits and programs include but are not limited to:

Excellent healthcare options:

Medical, vision, prescription & dental

Family Focus & Time off:

Parental leave, paid time-off, and Employee Assistance Program

Financial Security:

Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA), andEmployee Stock Purchase Program (PEG)

Tuition Reimbursement:

Continuing education for every season of your career

Employee Recognition Programs:

We regularly celebrate and recognize when employees go above and beyond

LiveWell:

Rewarding you for living a healthy lifestyle

Be Well Be You

: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)

Pet Care options:

Insurance plan, prescription discount program, and pet care for your furry friends

Perks & Savings Program:

access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

A little more about us

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).



Job Reference: CAN01667