Job Description

IT Business Analyst - SAP Operations
Overview
The IT Business Analyst (SAP Operations) plays a pivotal role in connecting business stakeholders with IT teams to deliver impactful SAP solutions that streamline and enhance operational efficiency. This role demands deep expertise in SAP S/4HANA and the ability to translate complex business needs into actionable technical solutions. The IT BA will focus on optimizing key operational workflows--such as supply chain, procurement, and inventory management--while ensuring alignment with organizational objectives and industry best practices.
Key Responsibilities
Stakeholder Collaboration
Partner with operations teams to gather, analyze, and document business requirements for SAP initiatives.
Lead workshops, interviews, and process walkthroughs to capture pain points and improvement opportunities.
Serve as a trusted advisor, offering insights on SAP capabilities and solution approaches to meet business goals.
Requirements Management
Develop detailed functional and non-functional requirements for SAP modules supporting operations (e.g., MM, WM, PP).
Create clear and comprehensive documentation, including user stories, use cases, and process flows.
Maintain full traceability of requirements throughout the project lifecycle.
Solution Design & Delivery
Collaborate with SAP functional and technical teams to design and deliver solutions that align with operational requirements.
Support configuration, customization, and integration activities to ensure seamless alignment with business processes.
Participate in testing phases to validate solutions and ensure they meet expectations.
Identify risks, process gaps, and opportunities for optimization during project execution.
Continuous Improvement
Analyze existing processes and recommend enhancements leveraging SAP functionalities and automation opportunities.
Stay current with SAP S/4HANA innovations and operational best practices to drive ongoing improvement and value delivery.
Skills & Expertise
SAP Operations Expertise: In-depth understanding of SAP S/4HANA modules including MM (Materials Management), WM (Warehouse Management), and PP (Production Planning).
Business Process Analysis: Strong ability to assess and optimize operational workflows across supply chain and manufacturing functions.
Requirements Management: Proven experience developing high-quality documentation such as process flows, use cases, and user stories.
Technical Acumen: Familiarity with SAP configuration, system integrations, and full implementation lifecycles.
Stakeholder Engagement: Exceptional communication, facilitation, and relationship management skills.
Problem Solving: Analytical mindset with the ability to identify root causes and deliver pragmatic, data-driven solutions.
Tools Proficiency: Skilled in Jira, Confluence, Visio, and SAP-related tools.
Methodologies: Hands-on experience with Agile and Waterfall project environments.
Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related discipline.
5-10 years of experience as a Business Analyst, including 3+ years focused on SAP operations projects.
Professional certifications such as CBAP, PMI-PBA, or SAP Certified Application Associate are highly desirable.
Demonstrated success in delivering SAP-centric projects within large, cross-functional organizations.
Strong understanding of operational processes in manufacturing, supply chain, or consumer goods industries.

Skills Required