Job Description

IT Business Analyst
Our client is seeking a seasoned IT Business Analyst to lead the business analysis stream. The successful candidate will bring a strong track record in enterprise IT initiatives, hands?on familiarity with contact center technologies, and the ability to translate complex stakeholder needs into clear, actionable requirements that drive delivery.
Your success will be defined by your ability to:

• Demonstrate a deep understanding of cloud and SaaS solution design, security, and operations
• Lead discovery and document end?to?end business requirements across diverse stakeholder groups
• Apply extensive IT project experience in a Business Analyst capacity across complex, multi?team initiatives
• Operate confidently within Agile and Waterfall delivery frameworks and recommend the right approach for each workstream
• Communicate clearly and professionally, demonstrating excellent stakeholder engagement and customer service
• Bring practical experience with contact center technology projects and workflows
• Apply functional knowledge of telephony, IVR, workforce management (WFM), and CRM integrations
• Use Azure DevOps to capture requirements, manage work items, and track delivery progress

Your strengths include:

• At least one of the following professional designations: IIBA CBAP, PMI?PBA, or IIBA AAC
• 7-10 years of progressive Business Analyst experience on enterprise IT projects, including at least 3-5 years in senior or lead BA roles
• Proven delivery on contact center-related initiatives such as telephony modernization, IVR redesign, WFM optimization, or CRM integration to CTI
• Demonstrated ability to facilitate workshops, elicit and prioritize requirements, and produce high?quality artifacts (BRD, user stories, acceptance criteria, process maps)
• Hands?on experience in Azure DevOps
• Solid understanding of cloud and SaaS architecture
• Strong analytical mindset with the ability to decompose complex processes, identify gaps, and recommend pragmatic solutions
• Excellent communication, stakeholder management, and change facilitation skills across business and technical audiences
• Familiarity with testing practices and willingness to support QA activities, including test planning, scenario definition, and UAT coordination

If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Lipali Patnaik.
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
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