Job Description

Job Summary and Qualifications:
Who We Are
Sunnybrook Foundation inspires lasting support for Sunnybrook Health Sciences Centre, one of Canada's largest and most dynamic health science centres impacting the lives of the more than 1.1 million patients it sees each year. Sunnybrook is ranked #2 in Canada and #24 worldwide in Newsweek Magazine's World's Best Hospitals 2025 list. This is the seventh consecutive year Sunnybrook has received this recognition from Newsweek Magazine.
Together with our donor community, Sunnybrook Foundation raises critical funds for Sunnybrook's world class academic health sciences centre to achieve our shared vision to invent the future of health care. With ambitious goals ahead, the Foundation is committed to continuing to grow our results and impact as we help Sunnybrook to raise sights, uncover new possibilities, develop talent, and deliver exceptional care.
We are one team in pursuit of a common purpose - to inspire lasting support for Sunnybrook - and we are guided by our values: Build Connectedness, Act with Integrity, Meaningful Collaboration and Strive for Excellence.
Why Join Us
At Sunnybrook Foundation, purpose and passion drive us. We lead with our values and know that our diversity makes us stronger. Here, your work will help raise funds to shape the future of one of the world's best hospitals, contributing to innovation and a profound impact on the communities we serve. You will collaborate, learn, and grow with a team united in our ambition.
Position Overview
The IT Associate provides first-line technical support for staff, focusing on hardware, peripherals, and day-to-day IT needs. This role is responsible for ensuring a smooth technology experience for Foundation employees by managing onboarding and offboarding IT setups, maintaining equipment, and resolving end-user technical issues.
The position contributes to the Foundation's success by supporting staff productivity and ensuring secure, reliable access to technology resources.
Key Duties and Responsibilities
In this role, you will:

• Provide prompt, courteous day to day support for Foundation staff on all assigned IT hardware and commonly used software (e.g., Microsoft Office, VPN, email), excluding enterprise systems managed by the Information Systems team.
• Diagnose and resolve common issues with desktops, laptops, mobile devices, printers, and other peripherals
• Respond to requests in person, by phone, and electronically (email/chat/Zoom)
• Oversee meeting room technology to ensure functionality and provide technical support during meetings.
• Set up and configure new staff workstations, laptops, monitors, phones, printers, and mobile devices and ensure smooth IT onboarding and offboarding.
• Activate and deactivate user accounts, email, access permissions, and hardware.
• Coordinate hardware refreshes, equipment replacements, and warranty/repair services.
• Assist Finance Team with planning for replacement of devices.
• Oversee printers, copiers, and shared devices, including supplies and vendor coordination.
• Maintain accurate and up-to-date inventory of IT equipment, licenses, and peripherals.
• Serve as the first point of contact for technical issues, resolving what's within scope and escalating more complex system-level or application-specific issues to the Information Systems team or Hospital IT as appropriate.
• Log support requests, resolutions, and recurring issues; escalate trends for review.
• Develop and maintain user guides and training resources for common IT processes.
• Educate staff on safe technology practices, proper use of hardware, commonly used software, security best practices, productivity tips and IT policies.
• Support adherence to IT security policies by ensuring proper user access and device management and flag risks to management

Qualifications and Competencies

• Bachelor's degree or college diploma in computer systems, information technology, or related field, or equivalent experience.
• 2+ years of experience in IT help desk or technical support.
• Proficiency with current Windows operating systems, MS Office suite, MS Outlook, and VPNs.
• Experience with workstation setup, hardware installation, and mobile device support.
• Experience in a charitable or non-profit organization would be an asset.

• Knowledge of user support best practices in hybrid work environments.
• Strong technical troubleshooting skills for hardware, operating systems, and mobile devices.
• Clear communication skills; able to explain technical concepts to non-technical staff.
• Excellent organizational skills for tracking IT assets and support requests.
• Excellent understanding of cyber security risks in a hybrid work environment.
• Strong customer service mindset with problem-solving orientation Ability to manage multiple priorities in a fast-paced environment.

Hybrid Work Arrangement: This position is expected to be in the office 4 days a week, with the caveat that additional in-office days may be required to support business needs.
Total Rewards Package
The hiring range for this position is $65,000 - 73,000. The salary will be determined based on the successful candidate's years of experience, qualifications and competencies that are relevant to this position.
In addition to salary, our competitive compensation package also includes, comprehensive health and dental benefits, HOOPP (Healthcare of Ontario Pension Plan), two (2) float days each fiscal year and additional Sunny Days (long weekend closures in advance of summer long weekends and Christmas Eve).
We thank all applicants in advance. Only those selected for an interview will be contacted.
???We know that everyone's career journey looks a bit different and experience comes in many forms. If you're unsure whether your experience matches all of the requirements but still think this would be a great fit, we encourage you to apply.
Sunnybrook Foundation values equity, diversity and inclusion within the workplace and is committed to fostering a work environment where employees can bring their whole selves to work, are valued for their diversity, and feel a sense of belonging. We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process, please let us know when you are contacted. If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.
Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.
Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Skills Required