Job Description

About Durabuilt Windows & Doors Inc.

Durabuilt Windows & Doors Inc. is a leading Canadian manufacturer and distributor of high-quality vinyl, aluminum, and fiberglass windows and doors. With over 30 years of industry expertise, we are known for our commitment to innovation, energy efficiency, and superior customer service. As we continue our digital transformation journey, we are seeking a dynamic and driven Manager, IT Applications to lead our enterprise application portfolio.

The Opportunity

Reporting to the Director of IT, the Manager, IT Applications leads a growing team of 11 professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts. This role is responsible for ensuring the successful delivery, support, and evolution of mission-critical applications including ERP (Paradigm CenterPoint/MasterPoint), Salesforce, custom in-house systems, and manufacturing execution solutions. The role provides a blend of strategic ownership and technical oversight in a fast-paced, production-driven environment.

Why Join Us?

Opportunity to attend major industry conferences such as Dreamforce in San Francisco Lead high-impact initiatives including digital transformation and AI-powered solutions Own the application roadmap and drive change across the organization Collaborate with executive leadership and department heads Get access to modern technologies and the opportunity to influence tools and process maturity Be a key leader in shaping the future of Durabuilt's technology landscape

Key Responsibilities

Leadership & Strategy

Lead and mentor a team of 11 IT professionals, fostering a culture of accountability, collaboration, and innovation Define and execute the enterprise applications roadmap aligned with company strategy Establish KPIs and implement best-in-class processes for development, support, and delivery

Application Management

Oversee support, development, and integration of key enterprise systems: ERP, Salesforce (Sales Cloud, Service Cloud, Communities), HRIS, MES, and custom applications Ensure adherence to SLAs for incident response and resolution across varying priority levels Conduct design and code reviews when needed to maintain technical integrity

Process Optimization & Tools

Assess and improve toolsets used for backlog management, release planning, and support (e.g., evaluating Jira or alternatives) Drive standardization of SDLC, release management, and support workflows

Innovation & AI Enablement

Champion AI adoption across the enterprise through pilots and use cases (e.g., HR and Maintenance bots) Identify automation opportunities to improve operational efficiency and user experience

Stakeholder Engagement

Collaborate with business leads across departments to understand evolving needs Facilitate change management efforts and ensure smooth adoption of new solutions Serve as a trusted advisor and communication bridge between IT and business

Vendor & Project Management

Oversee vendor relationships, contract negotiation, and third-party integrations Lead key projects and ensure delivery on time, scope, and budget Play a key role in the upcoming selection and implementation of a new HRIS and payroll system Support planning and preparation for a potential ERP selection and implementation project targeted for next year

Technical Environment

ERP:

Lesser known ERP system - window/door industry-specific

CRM:

Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)

Languages:

.NET (primary development platform); open to modern development stacks for new projects

Databases:

Microsoft SQL Server (primary); PostgreSQL (legacy)

Reporting:

SSRS, Tableau

Cloud:

AWS (primary infrastructure); limited on-prem servers (migration underway)

AI/Automation:

ChatGPT, Microsoft Copilot, custom bots under development

Upcoming Projects:

Data warehousing and business intelligence are expected to be future strategic initiatives. Familiarity with data architecture, data warehousing concepts, and BI tools will be considered a strong asset.

Qualifications & Experience

Bachelor's degree in Computer Science, Software Engineering, or related field 7+ years of experience in IT application delivery, including 3+ years in a leadership role Demonstrated success managing cross-functional technical teams and enterprise applications Strong project management experience and ability to juggle competing priorities Familiarity with SDLC methodologies (Agile, Waterfall), system integration, and stakeholder engagement Hands-on experience with application support models and setting up performance metrics Exposure to data warehousing and business intelligence tools is a plus 3-4 years of hands-on programming experience in any modern development stack; ability to contribute to design/code reviews and support architectural decisions

Competencies

Innovative:

Think ahead to stay ahead. Constant improvement. Small things matter.

Driver:

Stay hungry and act with urgency. Think and move quickly.

Ownership:

No excuses. 100% accountability. Act responsibly. Stay committed. Stay lean.

Caring:

For employees, partners, and community. Show respect and remain humble.

Individual:

We work with great people and expect a lot from them. We challenge each others' ideas openly. We value diversity in people and ideas.

Working Conditions

Full-time, onsite role at our Edmonton Head Office Occasional travel may be required to support the IT department, attend meetings and training sessions Operate primarily in an office environment Pressure to produce tangible results and complete projects within tight timelines Lifting and/or carrying anywhere from 0 lbs to 20 lbs Routinely uses standard office equipment such as laptop computers and smartphones

Reporting Structure

Reports to:

Director of IT

Direct Reports:

Tech Lead, 2 Business Analysts, 2 User Support Analysts, 6 System Analysts/Programmers
Join us in building the next chapter of Durabuilt's digital journey.

Apply now to lead innovation at scale.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Schedule:

Day shift Monday to Friday
Work Location: In person