Job Description

IT Analyst Site Support

• Be part of a group that is safety driven and values inclusion
• Join our global leading business offering outstanding career growth
• Based in the beautiful outdoor and family-oriented community of Labrador City, NL

About the role Finding better ways to provide the materials the world needs. IS&T provides technological hardware, software and infrastructure systems and tools that deliver, support, enable and enhance business performance. The site support team ensures that implemented tools and solutions are available to the user and work as designed. We are looking for an IT Analyst Site Support who will provide first and second level assistance to users in Sept-\xc3\x8eles, Montreal, and Labrador City. Support pertaining to their business systems and equipment, locally or remotely, within agreed service levels. Proactively improve service delivery and processes. The incumbent will perform their duties in Labrador City, NL. We are an open, connected international team of technical specialists using some of the most exciting data and tools on the planet. We are the world leader in automation and smart mining. We have technical development programmes that are industry-leading and recognise the unique nature of your role. These provide opportunities to grow your career through a dedicated technical path while being rewarded for your unique skills. We are an open, connected global team that includes some of the industry\xe2\x80\x99s best and brightest minds. We offer competitive, performance-focused remuneration and a wide range of benefits to reward your contribution. With a global reach, the opportunities to develop and grow your career are broad and exciting. Reporting to the IT Superintendent Hosting and Desktop Services, you will have the following tasks:

• Install/Replace/Retrieve computer hardware, software, printers and peripheral equipment.
• Provide troubleshooting and assistance to users at their workstations or remotely for hardware, application, access issues.
• Provide user coaching and technical expertise.
• Define and analyze requests for support, conduct appropriate research, resolve issues, and refer to the appropriate level of support and skill when necessary.
• Manage assets \xe2\x80\x93 inventory, keep asset information up to date, prepare outdated inventory for donation or disposal, manage claims reimbursements or replacement of damaged parts under manufacturer warranty, develop and maintain 5S standards in the IT storeroom and work areas.
• Ensure compliance with and consistent application of the company\'s and Rio Tinto\'s IT policies and procedures by providing quality support.
• Actively participate in the improvement of systems, equipment and processes by contributing to problem solving, conducting defect analyses, providing ideas and collaboration to apply appropriate solutions, as well as contributing to the maintenance of a quality of service focused on customer needs.
• Participate in after-hours on-call rotation of personnel to provide on-site or remote user support as required (outside of normal business hours).

What you\xe2\x80\x99ll bring

• Post-secondary education \xe2\x80\x93 Technology diploma or degree
• Excellent customer service skills
• 5+ years of progressive experience in an IT Site Support Role
• Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops,)
• Must have experience with Microsoft Windows 10 in a corporate environment
• Knowledge of IP networking concepts, Wi-Fi, and remote access technologies
• Excellent interpersonal, oral and written communication skills
• Previous experience in an Industrial environment will be considered an asset

What we offer Be recognized for your contribution, your thinking and your hard work, and go home knowing you\xe2\x80\x99ve helped the world progress.

• A work environment where safety is always the number one priority
• Career development & education assistance to further your technical or leadership ambitions
• A competitive base salary reflective of your skills and experience with annual incentive program
• Ongoing access to family-friendly health and medical programs, pension and savings plans
• Attractive share ownership plan
• Leave for all of life\xe2\x80\x99s reasons (vacation/annual, paid parental, sick leave)
• Exclusive employee discounts
• Domestic relocation assistance

About Rio Tinto Every idea, every innovation, every little thing the world calls \xe2\x80\x98progress\xe2\x80\x99 begins with
a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers. For nearly 150 years, Rio Tinto has been a company of pioneers \xe2\x80\x93 generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress. Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium \xe2\x80\x93 the world\xe2\x80\x99s first to be certified \xe2\x80\x9cresponsible\xe2\x80\x9d \xe2\x80\x93 helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world, and explore the universe.
Our diamonds help us celebrate the best parts of life. Where you\xe2\x80\x99ll be working The Iron Ore Company of Canada (IOC) is a leading Canadian producer of iron ore concentrate and iron ore pellets that serves customers worldwide. The company operates a mine, a concentrator and a pelletizing plant in Labrador City, Newfoundland and Labrador, as well as port facilities in Sept-\xc3\x8eles, Quebec. It also operates a 418 kilometer railroad that links the mine to the port. Every Voice Matters At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA2 community, mature workers, people with disabilities and people from different cultural backgrounds. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome \xe2\x80\x93 they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

Working at Rio Tinto also means choosing to be part of a company designated as one of Canada\'s Top 100 Employers in 2023 for a 4th consecutive year. For more information, click here:

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