Job Description

Priority may be given to the following designated employment equity groups: Indigenous Peoples* (First Nations, Inuit and Metis), persons with disabilities and racialized persons*.
*The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.
Candidates are asked to self-declare when applying to this hiring process.
City: Montreal
Organizational Unit: Chief Information Office Branch
Classification: CS-2
Tenure: Term
Duration: 2 years
Language Requirements: Bilingual Imperative BBB/BBB
Work arrangements: Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the designated work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.
At the NRC, we recognize that Indigenous candidates may have important connections to their communities and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required. To learn more about these options, please contact the NRC Hiring team using the contact information below.
Discover the possible
Anything is possible at the NRC, named in 2025 one of Canada's Top Employers for Young People, Top Employer in the National Capital Region and Forbes Canada's Best Employers!
As Canada's leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada's future and the world.
At the NRC, you'll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You'll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you'll discover what's possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.
The role
We are looking for an IT Analyst - Email Administrator to support our Chief Information Office Branch (CIOB). The IT Analyst - Email Administrator would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.
The incumbent will work as a member of the Standards and Desktop Infrastructure team within the Chief Information Office Branch (CIOB), providing clients with IT support services for distributed computers and networks within the various Research Centres/Branches/IRAP of NRC.
They will assist in managing and maintaining the Windows computers in the production environment using centrally managed tools like GPO, Altiris, WinPE, Ghost on Windows and Exchange Admin Center. Assisting with writing documentation and creating/reviewing processes.
They will be participating in the M365 project to prepare NRC to migrate from on prem Exchange to Exchange Online.
Screening criteria
Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:
Education

• College diploma in Computer Science or related field.
• Bachelor degree in Computer Science from a recognized University considered an asset.
• Consideration may be given to candidates with significant experience and a High School diploma.

For information on certificates and diplomas issued abroad, please see
Experience

• Significant* experience supporting Microsoft Exchange (2019 and Online).
• Significant* experience in supporting Windows desktop operating systems.
• Significant* experience installing, configuring, and maintaining the desktop hardware, software and peripherals in Windows operating systems.
• Significant* experience writing technical documents, including software installation documents and Helpdesk knowledgebase articles.

*Significant experience is defined as having the depth and breadth of experience that would normally have been gained performing the duties over a period of two (2) years or more.
Experience in the following is considered an asset:

• Experience in supporting BlackBerry Messenger Enterprise (BBMe).
• Experience in programming and/or scripting.
• Experience supporting Servers/VM.
• Experience supporting cloud based infrastructure.
• Experience in supporting LINUX and/or MacOS operating systems.

Condition of employment
Reliability Status
For a Reliability Status, verification of background information over a period of 5 years is required.
Language requirements
Bilingual Imperative BBB/BBB
Assessment criteria
Candidates will be assessed on the basis of the following criteria:
Technical competencies

• Solid knowledge of Windows desktop operating systems.
• Ability to research and analyze complex IT issues as well as provide sound advice and expertise to clients, other team members, and management.
• Knowledge of central management tools.
• Ability to write technical documents.
• Basic knowledge of TCP/IP suite of protocols.
• Ability to prioritize work.

Behavioural competencies

• Technology support - Conceptual and analytical ability (Level 2)
• Technology support - Initiative (Level 2)
• Technology support - Results orientation (Level 2)
• Technology support - Self-knowing and self-development (Level 2)
• Technology support - Teamwork (Level 2)

Competency Profile(s)
For this position, the NRC will evaluate candidates using the following competency profile:
Compensation
From $84,807 to $105,949 per annum.
In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.
NRC employees enjoy a wide-range of including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.
Notes

• In 2025, the NRC was chosen as one of Canada's Top Employers for Young People, a National Capital Region Top Employer and Forbes Canada's Best Employer.
• Relocation assistance will be determined in accordance with the NRC's directives.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (24483) to:
E-mail:
Telephone: 3439908002
Closing Date: 7 November 2025 - 23:59 Eastern Time
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