Job Description

Adecco is currently hiring several temporary, full-time Investor Services Administrator to work for our client in Toronto, ON. This is a remote position, however, does require you to attend onsite training for one week, as well as occasional training and support as needed.
In this role you will be managing inbound calls as well as engaging customers by making outbound calls to locate lost shareholders and aid them in understanding the process to recover assets they may not know they have. This role offers $26.00/hour and will require you to initiate outbound calls to validate leads and build relationships with institutional account holders.
If you thrive in a fast-paced environment and have a passion for helping people, we are looking for you! * Pay rate: $26.00 /hour

• Location: Toronto, ON (King and University), remote with occasional days onsite
• Shifts: Monday to Friday, 9:00 am - 5:00 pm
• Job type: 12 month contract with possible extension, full-time

Responsibilities : * Initiating outbound phone calls to validate leads

• Responding to some inbound calls
• Building relationships with institutional account holders
• Adhering to strict compliance checks during calls
• Proactively conducting analysis and research on shareholder registration information to source viable leads to locate lost shareholders, or their beneficiaries, relatives, or heirs
• Providing high-level assistance in the stock transfer process by offering advice and direction on legal requirements for participation and directions to available support resources
• Effectively and professionally resolving customer complaints
• Staying up to date on Client/Program specifics, business strategy changes, and legal updates

Qualifications: * 1-year previous call center experience

• Outbound call center experience (preferred)
• Training and/or knowledge of PC applications (Word & Excel)
• Word processing, spreadsheets, Internet, e-mail, and database software knowledge.
• Experience working in Banking or Finance would be an asset
• Attention to detail
• Able to follow strict regulated processes
• French Bilingual (preferred not required)
• Must pass credit and criminal checks
• Must be legally eligible to work and reside in Canada

Here\'s why you should apply: * 4% vacation paid weekly

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process
• Equipment for this position is sent to you

Has the Investor Services Administrator role piqued your interest? Apply today and if qualified, you will hear from an Adecco recruiter soon.
Lacking the skills for this job? Don\'t worry - we\'ve got you covered. to learn about the Aspire Academy and start your free upskilling journey today.
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