Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto\xe2\x80\x99s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Security Operational Support Office is seeking two ( 2) Investigators to carry out investigations of incidents, analyze system wide trends and facilitate solutions for the purpose of ensuring a safe environment for employees and customers across Metrolinx.
What will I be doing?

• Conducting investigations of incidents with the objective of collecting all relevant information and identifying root causes and/or criminality by:
• Investigating complex and routine crimes (external and internal/workplace), security incidents, irregularities, security breaches, policy violations, etc., on Metrolinx facilities, properties, parking lots, and in the transit system (e.g. theft, fraud, workplace violence, and harassment).
• Conducting on-site investigations during and after an incident; gathering information, conducting analysis, and developing after-action report regarding incident
• Forms part of the corporate investigative team in support of Safety Management System post-incident review of safety critical incidents to assess root cause through effective evidence collection.
• Coordinating surveillance for the purpose of detecting criminal activity
• Assessing and analyzing situations to determine violations of Metrolinx By-Law No.2, and provincial and federal statutes, sharing information on offenders/offences/problems with municipal, provincial and federal police agencies.
• Assisting police agencies in investigations as required. Liaising with internal contacts and outside agencies (e.g., Police, Crown Attorney\'s Office, and other security agencies) on an ongoing basis.
• Reviews and analyzes Transit Safety Officer daily reports to discover themes, trends or emerging issues to identify potential threats and prevent crime; creates case files/reports for appropriate police authorities to facilitate criminal identification and apprehension.
• Carries out proactive crime reduction initiatives to provide a safer environment for the customers, Metrolinx staff, and the general public.
• Responds to reports of disorderly and anti-social behaviour on transit system, high disorder/crime locations, customer and employee reported incidents, complaints, and concerns.
• Follows up reports/assignments by investigating criminal and non-criminal incidents, which may involve
• meeting, interviewing, and securing/recording evidentially viable statements from victims, witnesses, and
• accused persons.
• Attends and represents Metrolinx at trials, judicial pre-trials, mediations, arbitrations, inquests, and special hearings to give evidence. Serves as the Officer-in-Charge in provincial and by-law court; manages victims and/or witnesses before, during, and after Court appearances; liaises with Crown Prosecutors or Metrolinx\xe2\x80\x99 prosecutor outside of court; prepares witnesses for court and explains court procedures to them.

What Skills and Qualifications Do I Need?

• Completion of a college diploma or university degree in Law Enforcement, Emergency Management, or a related discipline or a combination of education, training and experience deemed equivalent.
• Minimum 5 years\xe2\x80\x99 experience in law enforcement, investigations, terrorism threats, crime analysis, the criminal justice system, such as a specialty unit of a Policing Service or a corporation with an emphasis on surveillance and fraud specialties, and the application of applicable laws and bylaws, ideally in a public transit environment.
• Ability to qualify for and be appointed as a Special Constable in the Province of Ontario.
• Ability to obtain US Department of Transportation \xe2\x80\x93 Transportation Safety Institute certification for Security and Safety Management in relation to Bus and Rail operations.
• Ability to possess corporate operators permit for non-revenue fleet vehicles and have a valid class G licence in good standing.
• Knowledge of investigative techniques and procedures in investigations, crimes (both minor and indictable offenses), and terrorism
• Knowledge of surveillance operations and methods for the purpose identifying potential threats or apprehending perpetrators.
• Knowledge of the Criminal Code of Canada, Controlled Drugs and Substances Act, Provincial Offences Act, Mental Health Act, Liquor Licence Act, Trespass to Property Act, Ontario Human Rights Code and other municipal, provincial and federal statutes, in order to conduct investigations, and to deal with criminal behavior, terrorist threats and illegal activities.
• Knowledge of and experience in working in a multi-agency environment involving collaboration and information sharing
• Knowledge of and experience in dealing with bereaved families and providing support and referrals to support agencies.
• Working knowledge of transit bylaws (e.g., Metrolinx By-Law Number 2) would be an asset.
• Analytical skills in order to break down raw information and undefined problems into specific, workable components that clearly identify the issues; make logical conclusions, anticipate obstacles, and consider different investigative approaches/solutions
• Interpersonal, oral and written skills: to effectively communicate with Metrolinx managers and staff, enforcement agencies, and the general public in connection with the conduct of investigations; to present a range of investigation plans and operations and to participate in developing reports, memos, and briefs for management.

Don\xe2\x80\x99t Meet Every Requirement?
If you\xe2\x80\x99re excited about working with Metrolinx but your past experience doesn\xe2\x80\x99t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

Metrolinx employees are required to be fully vaccinated against COVID-19 in accordance with Metrolinx\xe2\x80\x99s Mandatory COVID-19 Vaccination Standard, made under the Metrolinx Communicable Diseases in the Workplace Policy, as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metrolinx.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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