As the Investigations Officer you are responsible for the end to end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. As you work with your team and individually, you will also ensure all individual activities are completed on time and per quality thresholds to minimize the risk of financial loss and negative client impact.
What will you do?
Responsible for the investigation and resolution of client and general ledger adjustments resulting from image capture processing.
Investigate root cause of adjustments and identifying the appropriate resolving actions
Identify and escalate repeated errors to point of negotiation to ensure future risk and negative client experiences are mitigated
Complete resolving actions and engage service partners as needed to conclude
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk
Responsible for the delivery of high quality service to clients and service partners, including high levels of accuracy and adherence to agreed upon service levels and timeframes
Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements
What do you need to succeed?
Must-have:
Experience working in a fast paced operational team
Solid knowledge of all Regulatory and Compliance rules - CPA rules
Strong investigation and problem solving skills
Change management minded
Must be able to work evening shift between 4-12pm
Nice-to-have:
Ability to multitask in various systems environments. and complete tasks independently
Problem Solving/Analytical Thinking
Sense of Urgency with excellent communication and interpersonal skills
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to take on progressively greater accountabilities
#LI-post
Job Skills
Banking, Communication, Critical Thinking, Customer Inquiries, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-17
Application Deadline:
2025-10-03
Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
nclusion
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Job Detail
Job Id
JD2769996
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Halifax, NS, CA, Canada
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.