Job Description

Join Our Family of Brands - Northern Reflections, Ricki's & Cleo

At Northern Reflections, Ricki's, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you'll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it's timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

We're looking for a hands-on and results-driven

Fulfilment Supervisor for 3 shifts (day, afternoon and night)

to oversee day-to-day operations at our Distribution Centre supporting Northern Reflections, Ricki's, and Cleo. In this role, you'll lead a team responsible for ensuring the accurate and timely movement of goods to our stores and customers, driving efficiency while maintaining a safe, organized, and positive work environment. This facility is a 24 hour / 7 days a week operation.

Day Shift: 7:00am - 3:30p.m. (M - F)
Afternoon Shift : 3:45p.m. - 12:15a.m. (M - F)
Night Shift: 11:00p.m. - 7:30a.m. (S - Th)

Responsibilities:

Supervise end to end process of the order fulfilment functions, ensuring that customer orders are accurately picked, packed and shipped in a timely manner, ensuring quality and accuracy while adhering to all safety standards. Meet daily fulfilment order targets and productivity for the shift. Effectively manage the order backlog to ensure SLA's are met. Supervise, direct, coach and train all team members (including temporary workforce). Able to resolve problems, audit as needed and identify trends and communicate issues to relevant parties Ensure accuracy of all orders picked and packed Provide frequent and constructive feedback as required Work in conjunction with the Operations Manager to achieve the highest standards of quality and accuracy. Ensure all standard operating procedures (SOPs) are followed and updated where required. Analyze workload and adjust staff accordingly to accomplish departmental goals. Provide positive leadership and seek out opportunities to maintain and enhance morale. Communicate standards, expectations, goals, changes and policies to all team members (including temporary workforce). Work in conjunction with the Operations Managers to partner with agency leads to recruit based on forecasted volume. Work in conjunction with the Operations Manager to analyze shipping rates, and work with carriers to implement cost efficiencies. Maintain KPIs to align with labor planning and volume forecasting. Maintain and enhance overall team member relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability. Ensure team member safety through education and training, promoting safety awareness and accountability and by promptly addressing potential hazards. Comply with Toys"R"Us Health and Safety policies, procedures and standards and with the OHSA to ensure a culture of safety throughout the organization

Qualifications:

Post secondary education or relevant experience 5 years Supervisory experience in a Fulfilment Centre / Distribution Centre Previous experience within the clothing industry an asset Solid communication skills, interpersonal skills, math and problem solving skills and organizational skills Proficient in MS Office - Word, Excel Strong knowledge and understanding of X3 system People Management - ability to assess skills and manage the work and productivity of others while coaching and developing talent Conflict management skills - ability to view conflict as an opportunity to find common ground and gain cooperation from all parties. Problem solving skills - reacts quickly and appropriately to problems; follows up in a timely manner to issues not immediately resolvable; ties up all loose ends. Ability to motivate self and others to accomplish important objectives with facing multiple demands; creates a sense of urgency * Must have high initiative, integrity and dependability and demonstrate responsible, ethical and honest behavior in all tasks and responsibilities.