Job Description

Role et responsabilites

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L'equipe de Support Technique au Clients est un groupe dynamique d'ingenieurs possedant une diversite de competences et d'experiences. L'equipe fournit un support aux clients de Dassault Systemes sur une variete de logiciels dans le monde entier. Chaque membre de l'equipe apporte son expertise et son point de vue unique pour resoudre un large eventail de problemes tout en collaborant sur des sujets varies.


Si vous aimez apprendre de nouvelles choses tout en travaillant avec un groupe amical de personnes hautement qualifiees, cela pourrait etre un excellent choix pour vous.


En tant que stagiaire au sein de notre equipe Support Technique au Clients, vous trierez, analyserez et resoudrez differents problemes rencontres par nos clients de l'industrie aerospatiale. Ce stage vous permettra d'elargir vos connaissances sur les produits Dassault-Systemes (CATIA V5 & ENOVIA et 3DExperience). Vous travaillerez avec un groupe de stagiaires en soutien a une equipe d'ingenieurs travailleurs et experimentes qui partageront avec vous leur connaissance pratique des solutions Dassault-Systemes. Tout cela dans un environnement diversifie et stimulant. Vous serez amene a interagir avec differents clients, fournisseurs et services internes, y compris les developpeurs en R&D et en Operations. Creer et maintenir une documentation en constante evolution sur une plate-forme interne pour maximiser notre efficacite. Outre ce qui precede, le sens de l'aventure et la volonte de s'amuser grace au travail sont d'excellents outils a notre disposition.

Role & Responsibilities

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The Customer Support Help Desk team is a dynamic team of engineers with a diversity of skills and backgrounds. The team provides Dassault Systemes customers support on a variety of software is worldwide. Each member on the team brings his/her expertise and unique perspective to solving a wide array of problems while collaborating on various subject matters.


If you enjoy learning new things while working with a friendly group of highly skilled individuals, this could be a great fit for you!


As an Intern at our Customer Support Help Desk, you will sort out, analyze and solve different problems encountered by our clients in the aerospace industry. This internship will allow you to widen your knowledge on Dassault-Systemes products (CATIA V5 & ENOVIA and 3DExperience). You will work with a group of intern in supporting with a team of hard working and experienced engineers who will share with you their hands-on knowledge of Dassault-Systemes solutions. All this in a diversified and stimulating environment. You will be asked to interface with various customers, Suppliers and internal departments, including developers in R&D and Operations. Build and maintain an ever-growing array documentation on an internal platform to maximize our efficiency. Besides the above, a sense of adventure and a willingness to have fun through work are great tools at our disposal.

Qualifications

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Une certaine connaissance des domaines suivants est inestimable :

Etudiant de premier cycle en genie mecanique, aerospatial ou gestion de production automatisee. Langue(s) Francais & Anglais, ecrites et parlees
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Les zones suivantes ne sont pas obligatoires mais agreables a avoir :

Une experience en service a la clientele est un atout. La connaissance des produits Dassault Systemes (CATIA V5, ENOVIA) est un atout.
De solides competences en communication sont essentielles pour les situations face aux clients. La capacite d'apprendre rapidement et de s'adapter a differents environnements de travail (travail d'equipe et autonomie). Il est utile de pouvoir communiquer de maniere claire et utile. Nos projets ont tendance a avoir un haut degre de transparence, il est donc crucial d'aider les autres a comprendre notre travail
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"La remuneration pour ce poste sera proportionnelle a l'experience. La fourchette de remuneration totale prevue se situera entre 20 et 24 $ de l'heure."


Faconnez votre carriere avec 3DS!

#WeAre3DS

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Some knowledge of the following areas is invaluable:

Undergraduate student in mechanical, aerospace engineering or management of automated production.

Language(s) French & English, written and spoken

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The following areas are not required but nice to have:

Experience in customer service is an asset. Knowledge of Dassault Systemes products (CATIA V5, ENOVIA) is an asset.

Strong communication skills are essential for customer facing situations. The ability to learn quickly and to adapt to different work environments (teamwork and autonomy). It helps to be able to communicate in clear and helpful ways. Our projects tend to have a high degree of transparency, so helping others understand our work is crucial.


Compensation for the role will be commensurate with experience. The total expected compensation range will be between $20 - $24 per hour.

Inclusion statement

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As a game-changer in sustainable technology and innovation, Dassault Systemes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $C21 and $C24, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.