If you are looking for more than a job, join Cash Money to start your career! Come and work for an organization that offers quality consumer financial products; that is focused on Customer Service; and that has a technology lending platform that is integrated across store, online, mobile, and contact center touchpoints for a best-in-class customer experience. When you join Cash Money, you become part of the CURO family, our parent company with multiple brands and store operations across US and Canada. You\'ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization. Why you would love to work at our company:
"In 2015 I joined Cash Money as an Assistant Manager. One year later I was promoted to Store Manager where I focused on building relationships and developing others in my store to help them get ready for their next position within the company. In 2021, I moved into corporate as part of the CURO Talent Acquisition team!" ~ Hypatia P., Store Operations Recruiter - Canada "In four years, I was able to build a great career at Cash Money! I started as a Customer Service Rep in 2017 and within 16 months I started my leadership journey as a Shift Lead. After just 10 months I moved up as an Assistant Manager. Recently I was promoted again to Store Manager in mid-2021." ~ Hamaad H., Store Manager - Calgary \'The Diversity and Inclusion council has been a great learning experience. It helps ensure we remain active in every aspect of our community to celebrate our people as a whole community." ~ Jesse W., Store Manager - Moose Jaw
As an Internet Lending Application Support Specialist at CURO, you will be at the forefront of understanding the regulatory and legal requirements of our business. You are considered as a subject matter expert for Agents, Leaders, Managers and Senior Leaders regarding multiple system applications, tickets, production support, and assisting in dispute resolution for our lending businesses.
Growth at our company: "I started with CURO Canada in January 2019 as a Recovery Officer for Cash Money. After working with the company for about two years, I was promoted to the role of Recovery Team Lead in July 2021. I was very excited that I was given the opportunity to support the Recovery Team. Few months after my promotion, I was promoted again to join the Dialer Team as a Junior Dialer Administrator in January 2022. I really appreciate the encouragement and support from the management and leadership team for helping me with my professional and personal growth with the company." -Michael Okyere-Mintah, Dialer Administrator - Canada "I started as a Customer Service Representative for the Internet Lending product at Cash Money Head Office in 2014. I was promoted to Internet Lending Team Lead in 2016, and promoted again to Supervisor for the Opt+ MasterCard team. In September 2021, I decided to apply to a newly created Call Center Recruiter role and moved over to Corporate. I now am part of the growing CURO Talent Acquisition Team!"

• Usama Hafeez, Call Center Recruiter \xe2\x80\x93 Canada

"I started my call-center career as a Customer Service Representative for the Internet Lending department in March 2018. I was then promoted to Team Lead in September 2019. Then in September 2021, I moved to Flexiti as a Credit Analyst and shortly after, I was promoted to Credit Supervisor in November 2021. I had a lot of support from the leadership and management team and I can\'t thank them enough for having this amazing journey in this company!" -Jann Guevara, Flexiti Credit Supervisor - Canada I started as a Recovery Officer in February of 2022 for Cash Money. After more than 12 years in the construction industry, I decided that I needed to make a career change for my overall health and a chance to grow. I invested into myself and my role. As a result, I was able to secure the Recovery Team Lead role in the same year! The company has helped and given me the guidance to excel at my craft. I am so happy to be here and cannot wait for my next opportunity to grow within Cash Money. - Gregory Speranza, Recovery Team Lead - Canada
What you will be doing:

• Act as liaison between the Call Center, IT, Operations, and other business teams to provide production support, understanding of system issues, and assist in dispute resolution for our lending businesses.
• Filter customer and Customer Service Representative feedback on issues, collecting examples and recreating in test environment to determine significance.
• Provide subject matter expertise and guidance to the Customer Service team as they respond to disputes and resolve customer grievances.
• Communicate issue impact, status, work-around and resolution timeline across multiple corporate teams including Call Center Management, Training, Operations, and IT.
• Follow-up on new feature releases to ensure smooth deployment, training effectiveness, and customer service quality assurance.
• Support the Internet Strategy team with specific project initiatives based on feedback and observations from the Call Center.
• Identify opportunities and create new processes to improve the customer and agent experience.
• Call into weekly prioritization meetings for both LendDirect and Cash Money to speak to production issues and provide recommendations on timing as to when system issues should be addressed by IT. These meetings also serve to keep team leadership aware of system issues which should be fully addressed in this meeting as needed.

Why you would love to work here:

• Opportunity to work remotely from home.
• Our innovative culture promotes on-going growth and learning opportunities with training and mentorship.
• Competitive compensation package commensurate to experience plus benefits.
• We provide all the computer equipment for you to perform your job.

What you should have:

• Minimum educational requirement of High School Diploma, GED, or equivalent.
• Strong knowledge of PCs, and proficiency in MS Office, CITO, CURO, Ops forms.
• Strong knowledge with online lending and loan processes.
• Strong interpersonal communication and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to collaborate well with various teams and departments.
• Flexibility to work in a fast-paced, changing environment with tight deadlines.
• You can work in a quiet, private place in your home where you can work without background noise (trust us, you\'ll appreciate the quiet).
• Ability to hardwire (Ethernet) your company provided equipment directly to your home router. Must be able to meet the minimum work-from-home requirements, including hi-speed internet in your home (min. 10 Mbps download & 5 Mbps upload speeds), must be hardwired to your home modem using the provided ethernet cable, and a quiet workspace.
• Previous experience supporting software development/application is an asset.

Key Words: Call Center, Loans, Financial Services, Retail, CITO, CURO, Training, Computer, Multitask
CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Cash Money\xc2\xae, LendDirect\xc2\xae, Flexiti\xc2\xae, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

NOTICE: Please upload your resume in .pdf or .doc format.